Program Coordinator

Lenox Hill Neighborhood•New York, NY

6d•Onsite

About The Position

Lenox Hill Neighborhood House, a leading human services provider founded in 1894, offers a wide range of services including social, educational, health, housing, mental health, nutritional, and fitness programs to approximately 16,000 individuals annually on Manhattan's East Side. The organization serves a diverse population, including older adults, unhoused individuals, children and families, disabled persons, and adult learners. The Women's Mental Health Shelter, located in the Park Avenue Armory, is a 24-hour program dedicated to assisting 80 homeless women aged 45 and over with histories of mental illness. The shelter provides a comprehensive continuum of care, including social work, medical, nursing, psychiatric care, peer support, housing placement, benefits assistance, arts and recreation, and nutrition programs. The multi-disciplinary team works to help clients transition from homelessness to permanent housing. The Program Coordinator will be a key member of the shelter's administrative and clinical team, reporting to the Assistant Program Director. This role supports the organizational vision of ensuring a safe and supportive environment and providing excellent client care.

Requirements

Organized, dependable, and able to work effectively in a fast-paced 24/7 residential setting
Strong communication, documentation, computer, and organizational skills required
Bachelor’s degree and relevant experience in homelessness services, behavioral health, substance use, or residential support required
Experience working in a shelter or similar setting required
At least one year of supervisory experience required
CPR, First Aid, and Fire Safety certification required or willingness to obtain upon hire
Available to work day, evening, or overnight shifts, including weekends and holidays

Responsibilities

Serve as shift lead, providing direction, supervision, and performance management for operational staff while fostering effective team performance
Provide leadership during shifts by de-escalating on-site crises and conflicts, implementing problem-solving and conflict resolution interventions
Manage and coordinate the day-to-day operations of the facility, ensuring programming, client care services, rounds, meal service, front desk, customer service, laundry and linen services, and other shelter operations are conducted effectively and in a client-centered manner
Monitor access control systems and coordinate activities among Program Assistants, contracted security and maintenance staff, clinical teams, and clients to maintain a safe and well-functioning environment
Support and oversee the client intake process, including coordinating new client intakes with Program Assistants, ensuring orientations are completed, identifying priority concerns, and connecting clients to additional supports as needed
Interface daily with clients by providing excellent customer service, responding to questions and concerns, encouraging independence in daily living tasks, and addressing issues that arise during the shift
Ensure compliance with all agency policies, government regulations, funder requirements, and program protocols, while identifying and addressing operational concerns that may impact service delivery
Maintain accurate and timely documentation, including client records, incident reports, shift logs, bed checks, medication and valuables tracking, client belongings records, vacancy reporting, and other required operational documentation
Enter and manage client and program data in required databases, including DHS CARES and other reporting systems, ensuring accuracy and compliance with performance standards
Lead incident reporting procedures by responding professionally to complaints, emergencies, and critical incidents; collecting and analyzing information; documenting findings; and communicating outcomes to appropriate stakeholders
Monitor client and staff safety, ensure safety procedures are consistently followed, maintain security equipment inventories, and oversee the secure storage of client valuables and medications. Coordinate locker searches and room inspections in accordance with program procedures
Facilitate communication across shifts and departments through written logs, reports, meetings, and direct collaboration with Food Services, Facilities, Social Services, Security, and other organizational partners
Review and approve staff timesheets and participate in an on-call rotation with leadership staff, as assigned
Complete all other responsibilities and duties as assigned by Assistant Program Director

Benefits

Comprehensive health insurance choices for staff and their families
Extensive paid time off – 25 days’ vacation and discretionary time; 13 holidays; and substantial sick time
Matching contributions to Retirement Plan
Wonderful paid parental leave policy for all staff
Professional Development Opportunities – conferences, trainings, lectures and more
Free Life Insurance – 3x annual salary
Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit
Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)
Monthly Film and Dinner nights, bowling parties, Mets and Yankee games, cruises, food trucks, holiday parties, parties on our two Green Roofs, chocolate event for Valentine’s Day and ice cream socials, and much more.
State-of-the Art Fitness Center, Gym and Swimming Pool
Free Fitness classes for staff
PSLF (Public Service Loan Forgiveness) Eligible Employer