Program Coordinator

Youth Advocate Programs, Inc.•Philadelphia, PA

42d•$28 - $33

About The Position

Program Coordinator provides operational and case management support for the Philadelphia Program and Program Director to ensure effective, compliant, and high-quality service delivery. This role requires a strong understanding of program operations, contract compliance, participant intake and referral processes, documentation requirements, and community-based case management services. The Program Coordinator serves as a key point of contact for youth, families, schools, and community stakeholders while helping to coordinate services and monitor participant progress toward individualized goals.

Requirements

Bachelor's degree in Human Services, Social Work, Psychology, Criminal Justice, Education, or a related field; equivalent experience may be considered
Minimum one year of experience supporting program operations, supervising staff, managing budgets, or coordinating services
Experience working with youth and families in community-based, school-based, or home-based settings
Strong organizational, communication, and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Proficiency with Microsoft Office 365 applications, including Word, Excel, Outlook, and Teams
Reliable transportation, valid driver's license, and current auto insurance required

Nice To Haves

Master's degree in a related field is preferred.
Experience with electronic health record (EHR) or case management systems is a plus.
Bilingual English/Spanish skills a plus

Responsibilities

Support the Program Director in the day-to-day operation of the Philadelphia program.
Assist with program compliance, service delivery standards, participant intake, referrals, and case management activities.
Maintain collaborative relationships with local law enforcement agencies, schools, community organizations, and referral sources.
Communicate regularly with youth, parents/caregivers, school personnel, and other stakeholders to support service goals.
Serve as a liaison between youth, families, and community resources to facilitate engagement and access to services.
Monitor and document participants' behavioral, emotional, and social progress.
Maintain accurate and timely case files, progress notes, and case documentation in accordance with agency and contract requirements.
Prepare and submit monthly, quarterly, and other required program reports.
Attend and actively participate in internal team meetings, case reviews, trainings, and external stakeholder meetings.
Support program initiatives and other administrative or service-related duties as assigned.