Program Coordinator, Social Science Research Institute Duke University

Duke Careers•Durham, NC

5d•$45,661 - $73,140•Onsite

About The Position

The Interdisciplinary Behavioral Research Center (IBRC) at Duke University is seeking a Lab Manager/Research Program Coordinator to manage daily operations, research support services, participant recruitment, communications, and administrative functions. This role reports to the IBRC Director and serves as the primary staff contact for a university-wide shared research resource supporting faculty, postdoctoral scholars, graduate students, and undergraduate researchers across various social and behavioral science disciplines. The coordinator will be responsible for enhancing research support services, managing the community participant pool, facilitating researcher access to resources, developing outreach and recruitment initiatives, and supporting the implementation of new Center initiatives. Collaboration with the Director is key to identifying opportunities for service expansion, increasing resource utilization, and strengthening cross-departmental partnerships. This position is crucial for advancing the visibility, accessibility, and impact of the IBRC within Duke University.

Requirements

Bachelor's degree, preferably in Psychology or a related social science field.
Minimum of 1 year of experience supporting or conducting social and behavioral research in an academic, research, or applied research setting.
Experience should include participant recruitment, human subjects research, research project coordination, researcher support, or program management.
Excellent organizational, interpersonal, and written communication skills.
Strong attention to detail.
Sound judgment.
Ability to work independently while managing multiple priorities and stakeholders.
Demonstrate initiative, professionalism, problem-solving skills, adaptability, and a commitment to supporting a diverse community of researchers and research participants.
Exceptional workplace behaviors including customer focus, collaboration, creative problem solving, continuous learning, and commitment to diversity.

Nice To Haves

3 years of experience preferred.
Strong background in psychology or another social and behavioral science discipline.
Demonstrated understanding of social and behavioral research methods.
Experience interacting with faculty, graduate students, and research participants.
Experience with participant recruitment and community engagement.
Experience with management of participant databases or recruitment platforms.
Experience with researcher onboarding and support.
Experience with coordination of shared research resources.
Experience with Qualtrics software.
Experience with SONA software.
Experience managing budgets, tracking expenditures, coordinating administrative processes, and training or supervising undergraduate research assistants.

Responsibilities

Manage daily operations of the IBRC, including coordination with Duke services like Buy@Duke, SAP, Concur, Facilities, and SSRI administration.
Coordinate the use of laboratory space, equipment, software, and shared resources.
Develop and implement operational procedures.
Ensure efficient delivery of research support services to faculty and student researchers.
Monitor center utilization and identify opportunities for improvement.
Serve as the primary point of contact for researchers using IBRC resources.
Review study requests and facilitate the onboarding of new researchers.
Assist researchers with study implementation, logistics, scheduling, and the use of center resources.
Provide consultation regarding participant recruitment options and research support services.
Coordinate research assistant matching and training initiatives.
Provide research and administrative support for selected research activities led by the Director, as needed.
Manage and expand the community participant pool.
Develop and implement participant recruitment campaigns.
Maintain participant databases and prescreening systems.
Communicate with participants and address participant inquiries.
Develop strategies to increase participant diversity, retention, and engagement.
Collaborate with the Director on the implementation of new services, outreach efforts, and operational improvements.
Support the development and execution of initiatives designed to increase the utilization of Center resources.
Coordinate communications, website content, newsletters, and social media.
Increase the visibility and utilization of IBRC resources across Duke.
Assist with annual budget planning and financial forecasting.
Monitor expenditures and maintain budget records.
Process participant payments and operational expenses via Concur.
Coordinate purchasing, reimbursements, and vendor payments via SAP.
Prepare reports regarding center activities, utilization, and impact.
Provide administrative backup for SSRI as needed.