Program Coordinator

BluSky Restoration Contractors, LLC•Remote,

31d•Onsite

About The Position

The Program Coordinator is actively involved in the managed repair programs BluSky has committed to provide excellent customer service. This includes daily involvement of commercial and residential losses assigned to BluSky. This is a highly interactive position that is essential to the success of the company's growth within the managed repair program industry. The Program Coordinator will work closely with the office Vice Presidents, Project Estimators, Project Managers, and Regional Program Directors to ensure key performance measures are being met on a consistent basis.

Requirements

Managed repair program experience
Proficient with Microsoft Office suite with strong Microsoft Excel skills.

Nice To Haves

Associate degree in Business Administration or a construction related field preferred, but not required.

Responsibilities

Be familiar with all managed repair program requirements related to initial contact time, time to inspect the loss, estimate upload times, update notes, documents such as work authorizations and certificates of satisfaction, and labeled photos.
Be familiar with managed repair program online systems: Xactanalysis, Claims Connect, Contractor Dashboard, and AlacNet, and additional systems as required by the programs.
Assist on initial contact and scheduling of inspections for PDs/PEs, as needed.
Assist Program Compliance Managers in the retrieval of office specific information, including recertifications, license and insurance compliance, weekly POM's reports, and daily job tracker review.
Work with VPs & Program Coordinators on any changes/zip code, trades, deactivations/reactivations, etc.
Review assignments/compliance to program guidelines, assist PM's when needed, troubleshoot and work with program contacts to help resolve.
Manage password maintenance for shared/branch accounts like Contractor Connection Dashboard.
Demonstrate a knowledge of the status of every Program project.
Work with on-site Project Managers/Superintendents to deliver the highest possible quality and customer satisfaction.
Send and follow up with subcontractor bids on projects for PMs/PDs/PEs as needed.
Ensure Supplements and applicable change orders are completed by PDs/PEs and get to Project Managers/client in a reasonable timeframe.
Verify and assist with all document uploads.
Assist with expediting project change orders to clients.
Assist with ensuring Supplements are completed by estimators/PDs/PEs and get to Project Managers/client.
Assist Project Managers/PDs/PEs in completion of projects and other needs necessary to maximize profit.
Contact the customer regularly through the project to check on how they feel the project is going.
Serve as an additional point of contact in case the PM/PD/PE is not immediately available.
Advise the customer about surveys and the BluSky goal to be rated a 10 on every question.
Ask customers to call if the level of service is not meeting expectations so that BluSky can get concerns addressed as soon as possible.