Program Coordinator

DelRicht Research • New Orleans, LA

21h • $15 - $17 • Onsite

About The Position

DelRicht Research is seeking a warm, friendly, and personable professional to serve as the face of our patient and customer communications. If moving medicine forward in a high-growth environment excites you, we'd love to hear from you. DelRicht is a clinical research company dedicated to providing an excellent customer experience to all patients who participate in our clinical trials. Our clinical trials provide new treatment options for our patients, and ultimately, our goal is to get new medications and medical devices FDA approved! We hold our team members to a high standard of excellence and are looking for energetic, positive, quick learners to be a part of our team. Presently, our network stretches across 33 sites throughout 18 states in the United States. DelRicht Research has been recognized as a Top Workplace for the past four years in a row! This is a testament to our unwavering commitment to creating an exceptional work environment that fosters growth, collaboration, and employee satisfaction.

Requirements

• 1+ year of professional experience in a customer-facing or administrative role (relevant internship, volunteer, or extracurricular experience counts!)
• A polished, people-oriented communication style
• Self-motivated, energetic, and positive
• Adaptability in a changing, fast-growing environment
• Teachable attitude and an interest in continuous improvement
• Belief in high quality and maintain a high standard of compliance and execution in daily work
• Remarkably organized
• Skilled at problem-solving, planning, and being proactive
• Accept ownership of tasks from inception through completion
• Demonstrated interest in healthcare, clinical research, or patient-focused work

Nice To Haves

• Experience with high-volume inbound calls
• Bachelor's degree in public health, biology, or a related field
• Experience in administration, healthcare, sales, or customer service
• Coffee drinkers preferred. Tea drinkers accepted.

Responsibilities

• Maintaining all activities related to patient contact for new and current clinical trial participants.
• Contact warm leads by phone and help schedule interested patients for clinical trial opportunities.
• Follow study priorities and company goals to determine which patient accounts need attention first.
• Use scripts and systems to guide conversations, document activity, and move candidates through the scheduling process.
• Manage a high volume of outbound calls in a fast-paced, goal-oriented environment.
• Learn about different studies, diseases, medicines, and patient needs so you can support informed and compassionate conversations.
• Collaborate closely with teammates, site managers, and leaders to solve problems and improve outcomes.
• Participate in coaching, observations, and one-on-one support as you ramp into the role.

Benefits

• Comprehensive medical, dental, and vision benefits
• Generous paid time off that builds throughout your career with the company
• No nights, weekends, or long-day shifts
• 401(k), including discretionary match and profit sharing
• An exceptional quarterly bonus plan that clearly outlines bonus potential and gives the team visibility and control to maximize earnings by reaching team goals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level