Program Coordinator, HONEY

Community of Hope•Washington, DC

16d•$27 - $30•Hybrid

About The Position

Community of Hope is seeking a Program Coordinator for HONEY (Housing Our Newborns, Empowering You) to provide administrative and operational support to the Program Director and Perinatal Case Managers. The role helps promote efficient, effective, and consistent case management services for families and individuals participating in the program. The coordinator maintains systems, resources, and processes that strengthen service delivery, support staff effectiveness, enhance client engagement, and ensure program compliance and operational excellence. This is a full-time position based at the Family Health & Birth Center in Northeast Washington, DC, with a hybrid workplace arrangement. The position offers $27.40–$29.80 per hour. Community of Hope emphasizes strengths-based, trauma-aware service; respect and compassion for diverse voices; advocacy for equitable systems; and excellence and integrity.

Requirements

High school diploma or equivalent required.
Demonstrated cultural competence when communicating with underserved, diverse populations.
Strong interpersonal, conflict-resolution, and organizational skills.
Ability to work flexible hours, including occasional weekends and evenings.
Ability to work independently and as part of a team.
Valid driver’s license, regular access to a car, and proof of auto insurance.
Proof of required vaccinations, including but not limited to influenza; reasonable accommodation requests for religious or medical reasons will be considered subject to applicable law.

Nice To Haves

Bachelor’s degree in social work, public health, public policy, or a related field, or equivalent experience.
Experience working with families experiencing homelessness or with perinatal populations.

Responsibilities

Provide administrative and operational support to the Program Director and Perinatal Case Managers.
Manage and maintain HONEY data systems, including Quickbase, HMIS, eCW, CRISP, and Relevant Dashboard and reports.
Develop, organize, and maintain HONEY’s data infrastructure to support accurate information collection, program goals, work plans, evaluation activities, and reporting requirements.
Monitor program referrals and verify client eligibility in eClinical Works (eCW) before adding clients to outreach lists; communicate eligibility concerns or discrepancies to appropriate team members.
Serve as HONEY’s liaison to DC Health’s Safe Sleep program and help coordinate training and cribette distribution to eligible clients.
Monitor availability and distribution of car seat vouchers for HONEY families.
Coordinate transportation for eligible clients through Rides for Moms, including submitting ride requests and communicating transportation details.
Maintain and monitor program supplies and inventory across multiple sites using established trackers; identify supply needs and coordinate replenishment.
Support client discharges and program exits by preparing and sending discharge letters and relevant resources, completing required documentation, and ensuring timely case closure in eCW.
Assist with developing, formatting, and maintaining program documents, presentations, decks, forms, templates, and other materials.
Support recruitment, onboarding, training, and ongoing engagement of CAC members, including recruitment outreach and facilitating CAC meetings and activities.
Maintain confidentiality and security of client information and ensure data practices comply with organizational policies, privacy requirements, and program and funder expectations.
Complete other tasks as assigned by the supervisor.