UT - PROGRAM COORDINATOR

Community Services Consortium•ALBANY, OR

12d•Onsite

About The Position

Provide oversight and supervision in assigned Utility Assistance programs. Manage daily program operations, supervise staff, monitor program expenditures, and staff payroll processes. The duties listed are intended only as illustrative examples of the various types of work that may be performed by individuals in this classification. Any of the following duties may be performed. These examples are not necessarily performed by all incumbents and do not include all specific essential functions and responsibilities the incumbent may be expected to perform. Under the direction of the Utility Assistance Operations Manager, coordinate and monitor assigned program components to ensure compliance with program, department, and agency standards, policies, procedures, and budgetary constraints. Supervise assigned personnel. For example: assist in recruitment and selection, assign duties and workloads at individual offices, develop office work schedules, provide technical assistance to line staff, facilitate and coordinate team staff meetings, check and submit payroll and other required agency paperwork, assist with budgets, and implement program-wide staff training. Create, maintain, and report on program performance data. Lead process change to improve program operations and outcomes. Ensure coordination and collaboration among staff and with community partners. Build and maintain working relationships with representatives from other community-based organizations. Reviews and authorizes client applications, processes, and approves payments, oversees information systems, oversees daily operations. Provides training and technical assistance to program staff. Coordinate and implement special projects assigned by the Utility Assistance Operations Manager. Supervise staff at multiple sites, travelling from location to location in the CSC service area. Provide backup to Utility Assistance Operations Manager and office coverage as needed. Professionalism and implementation of communication best practices under all circumstances. Customer Service approach to all interactions with internal and external stakeholders. Regular attendance and punctuality required. Perform other duties related to role and responsibilities, as assigned.

Requirements

Bachelor’s degree in social services, education, public administration, or related field.
At least one-year practical experience in the development, delivery, planning or assessment of social service or education related programs, or any combination of experience and training which provides the required knowledge, skills, and abilities.
In-depth knowledge of Federal and State Programs as related to services for low-income clients.
Experience delivering direct services to low-income clients experiencing homelessness or housing instability as a case manager, services manager, family advocate, program specialist, or like positions.
Demonstrated ability to supervise subordinates, provide leadership, assign, and monitor tasks.
Demonstrated ability to train staff.
Demonstrated ability to facilitate coordination and cooperation between a wide variety of groups and individuals.
Demonstrated ability to understand and apply program, department and agency policies and procedures.
Demonstrated ability to perform work with initiative and independent judgment within guidelines.
Demonstrated ability to use resourcefulness and tact in public contacts.
Demonstrated ability to maintain complex records and prepare accurate reports.
Demonstrated ability to communicate effectively; both written and oral.
Demonstrated ability to gather, assess, analyze, and develop recommendations from relevant program data.
Proficient with MS Office programs.
Must pass a criminal history background investigation.
Possess and maintain a current Oregon driver’s license and insurance levels consistent with ORS 806.010.

Responsibilities

Coordinate and monitor assigned program components to ensure compliance with program, department, and agency standards, policies, procedures, and budgetary constraints.
Supervise assigned personnel, including assisting in recruitment and selection, assigning duties and workloads, developing work schedules, providing technical assistance, facilitating staff meetings, checking and submitting payroll and other required agency paperwork, assisting with budgets, and implementing program-wide staff training.
Create, maintain, and report on program performance data.
Lead process change to improve program operations and outcomes.
Ensure coordination and collaboration among staff and with community partners.
Build and maintain working relationships with representatives from other community-based organizations.
Review and authorize client applications, process and approve payments, oversee information systems, and oversee daily operations.
Provide training and technical assistance to program staff.
Coordinate and implement special projects assigned by the Utility Assistance Operations Manager.
Supervise staff at multiple sites, travelling from location to location in the CSC service area.
Provide backup to Utility Assistance Operations Manager and office coverage as needed.
Maintain professionalism and implement communication best practices under all circumstances.
Adopt a customer service approach to all interactions with internal and external stakeholders.
Attend work regularly and punctually.
Perform other duties related to role and responsibilities, as assigned.