Program Coordinator - Department of Psychiatry and Behavioral Sciences
About The Position
The Department of Psychiatry & Behavioral Sciences within the UW School of Medicine is hiring a Program Coordinator. Reporting to the Research Manager, this position monitors the entire Suicide Care Team (SCT) episode of care through a standardized intake. Using Epic, the coordinator completes registration, referrals, and appointment scheduling; documents clinical care encounters; and tracks follow-up as indicated. The position also develops and maintains relationships with healthcare providers in the UW Medicine system and with partnering clinics or agencies to support system navigation and patient access. The coordinator helps connect patients with community-based resources, proactively follows up to support their connection to suggested resources, and supports delivery of Caring Contacts. The position is hybrid eligible and is a regular, 100% FTE position on the first shift. The Department of Psychiatry and Behavioral Sciences is the School of Medicine’s third-largest department. It supports more than 330 full-time faculty members, 460 courtesy faculty members, and 350 staff, with annual operations funding exceeding $150 million. Placement within the stated pay range depends on job-related skills, experience, and expertise as evaluated during the interview process.
Requirements
- High school graduation or equivalent and two years of experience in the program specialty; equivalent education and/or experience may substitute unless legal requirements apply.
- Experience discussing suicide and mental health and working with stressed or distressed patients experiencing suicidality, their family members, and/or treating clinicians and staff.
- Excellent verbal and interpersonal skills for interacting positively with a wide range of people.
- Ability to multitask across different electronic systems, prioritize tasks, and quickly synthesize information.
- Attention to detail, strong organizational skills, creative problem-solving skills, and experience with data management.
- Proficiency with Microsoft products, SharePoint, REDCap, Mosio, Basecamp or other project management platforms, and Epic or other electronic health record systems.
Nice To Haves
- Experience discussing suicide and mental health and working with patients experiencing suicidality, their family members, and/or treating clinicians and staff.
- Proficiency with Microsoft products, SharePoint, REDCap, Mosio, Basecamp or other project management platforms, and Epic or other electronic health record systems.
Responsibilities
- Provide Suicide Care Team (SCT) triage services (25%).
- Provide care navigation to SCT patients (40%).
- Maintain up-to-date team calendars (5%).
- Support delivery of Caring Contacts (10%).
- Assist with case finding and symptom monitoring in Epic (15%).
- Monitor the SCT episode of care through standardized intake; complete registration, referrals, and appointment scheduling; document clinical care encounters; and track follow-up as indicated.
- Develop and maintain relationships with UW Medicine healthcare providers and partnering clinics or agencies to support system navigation and patient access.
- Connect patients with community-based resources and proactively follow up to support their connection to suggested resources.
- Perform other duties as assigned (5%).
Benefits
- The University states that employees enjoy outstanding benefits and opportunities for professional growth; position-specific benefit information is available through the linked UW staff benefits page.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
