Program Coordinator

Aston Carter•Palo Alto, CA

14d•$40 - $45•Hybrid

About The Position

The Program Coordinator is responsible for the comprehensive planning, implementation, and support of new and restructured programs, focusing on business development and customer service. The role includes planning and managing logistics for client relationships, marketing, and internal operations. This position requires independent execution of assigned duties with continuous communication with management, and collaboration with stakeholders across clinical, administrative, ancillary, and service departments, including the School of Medicine.

Requirements

Bachelor’s degree from an accredited college or university.
Skills in healthcare, Excel data entry, project coordination, event planning, and event calendar management.
Proficient in Microsoft products, especially Excel.
Strong customer service skills and the ability to adapt to schedule and work tasks.
Ability to learn and pick up tasks quickly.
Support New Hire Orientation (NEO).
Data entry skills.

Nice To Haves

Understanding of project management methodology and process/performance improvement principles.
Demonstrated ability to analyze and synthesize a high volume of information.
Ability to write clear, concise research documents with attention to accuracy and detail.
Excellent written, oral, and interpersonal communication skills.
Additional language skills (other than English) are highly preferred.
Ability to interact with diverse groups and an international audience.
Organizational skills to handle multiple projects simultaneously, prioritize, meet deadlines, work independently, and solve problems.
Ability to maintain confidentiality and exercise independent judgment and initiative.
Skilled in using personal computers (Word, Excel, Access, online databases, CD ROM, and the internet).
Ability to develop materials for marketing, event planning, and education.
Ability to establish and sustain relationships with staff and various internal and external working groups.
Familiarity with or ability to quickly become familiar with the organization and services provided by an academic medical center.

Responsibilities

Lead and support projects to enhance internal operations and overall growth, including documenting project scope and setting clear project expectations.
Establish workgroups to address processes and procedures necessary for existing and new services, and distribute relevant communication regarding project activities.
Facilitate patient inquiries and visits by understanding Care Coordination workflow and key components.
Manage the production of marketing and event materials for all international internal and external activities.
Assist in the selection process for consultants, contractors, and vendors.
Implement quality control measures to ensure compliance with department, hospital, and university policies.
Facilitate assessment, documentation, and recommendations for business process flow changes necessary to achieve project outcomes.
Demonstrate the ability to work with any customer, client, or vendor regardless of race, gender, sexual orientation, religious, or cultural beliefs.
Act as an ambassador in community dealings during assignments.
Perform other related and incidental duties as needed or assigned.