Program Coordinator

BMC Software•Boston, MA

10d•$53,000 - $77,000•Onsite

About The Position

Under the supervision of the Operations Director and Operations Manager, the Program Coordinator is responsible for coordinating all operational activities of the ACO program, including the development and monitoring of the program’s protocols. This role oversees a group of junior staff, which may also include interns and volunteers, who service clients’ needs and their families. The Program Coordinator reviews weekly case loads, monitors staff adherence to approved protocols and procedures, and ensures patients and program members receive proper screening, guidance, and referrals to community resources. This position oversees the day-to-day operations of the program, focusing on process improvement and project management. The Program Coordinator provides training, guidance, and oversight to program stakeholders and maintains a data management system for timely and accurate data collection. They compile quantitative and qualitative data daily, weekly, and monthly, using this data to determine the status of program activities.

Requirements

Bachelor's Degree (or equivalent combination of formal education and experience) required.
Minimum of five years related experience.
Knowledge of social/behavioral science research methods & principles.
Ability to be self-directed, prioritize essential tasks and balance numerous responsibilities.
Excellent interpersonal skills, including the ability to work with individuals from a variety of disciplines and on a variety of levels.
Excellent oral and written communication skills.
Proficient with standard Microsoft programs (i.e. MS Word, Excel, PowerPoint, Outlook) and web browsers.

Nice To Haves

Non-profit program coordination experience is a plus.
Knowledge of program evaluation is helpful.

Responsibilities

Coordinate all operational activities of the ACO program, including development and monitoring of protocols.
Oversee junior staff, interns, and volunteers in servicing clients' needs.
Review weekly case loads and monitor staff adherence to protocols and procedures.
Ensure patients and program members receive proper screening, guidance, and referrals.
Oversee day-to-day operations, process improvement, and project management.
Provide training, guidance, and oversight to program stakeholders.
Maintain a data management system for timely and accurate data collection.
Compile and analyze quantitative and qualitative data to determine program activity status.
Monitor program guidelines and policies for compliance with government regulations and organizational mission.
Evaluate program outcomes with stakeholders to ensure culturally appropriate services.
Monitor program effectiveness and make necessary adjustments.
Oversee quality initiatives, including training, monitoring/reporting of clinical events, and patient/family/referral source satisfaction.
Collaborate with health providers and co-facilitators for seamless service delivery to high-need clients.
Maintain an up-to-date listing of credentialed health providers, hospitals, family stabilization teams, outpatient facilities, and community groups.
Compile quantitative and qualitative data daily, weekly, and monthly for program activity status.
Write quarterly and annual progress reports for external funding agencies/sponsors.
Serve as the department's administrative expert on compliance policies and departmental procedures.
Maintain policy and procedures manuals.
Schedule meetings, coordinate audio-visual and technology requirements, and order food/beverages as needed.
Act as a key liaison with funding sources and regulatory agencies, ensuring clear communication and compliance.
Assist in facilitating group sessions, including intake, health assessment, and leading discussions.
Perform office-related duties such as mail handling, supply management, faxing, scanning, filing, photocopying, and collating materials.
Maintain the update of policy manuals.
Conform to hospital standards of performance and conduct, including patient rights, to ensure exceptional customer service and patient care.
Utilize hospital’s behavioral standards for decision-making and to support the hospital’s mission and goals.
Follow established hospital infection control and safety procedures.
Perform other duties as needed.