Program Coordinator (Health Policy Section)

Beth Israel Lahey Health•Boston, MA

11d•$24 - $31•Onsite

About The Position

The Health Policy Section at the Richard A. and Susan F. Smith Center for Outcomes Research at Beth Israel Deaconess Medical Center (BIDMC) is seeking a highly motivated and experienced Program Coordinator. The Smith Center is devoted to addressing the most pressing issues in cardiovascular care and U.S. health policy through innovative, rigorous analyses of diverse data sources, including large national registries, administrative claims data, survey-based data, and electronic health record data. The Program Coordinator will serve as a core administrative and operations support for the Health Policy Section, working closely with the senior program manager, clinician investigators, statisticians, research assistants, post-doctoral fellows, trainees, and institutional leadership within a nationally recognized and rapidly growing research enterprise. In this role, the Program Coordinator will play a critical role in enabling the production of high-impact, policy-relevant research that regularly informs national discourse and is published in leading medical journals, including the New England Journal of Medicine, The Lancet, and JAMA. The Program Coordinator will function as a core administrator and liaison for the Health Policy Section under the direction of Dr. Rishi Wadhera, interacting with all levels of internal and external stakeholders. This position requires exceptional organizational skills, sound judgment, and the ability to manage multiple complex priorities simultaneously in a fast-paced academic environment. Key responsibilities include support of research operations across a large and expanding portfolio of projects, including federal and foundation grant preparation and management (e.g. drafting documents, soliciting letters, IRB coordination, invoices and reimbursements, deadline management), tracking section deliverables, and maintaining social media presence. The Health Policy Section combines real-world data with advanced statistical, econometric, and epidemiological methods to study healthcare access, quality, value, and population health, with a particular focus on cardiovascular outcomes. The Section also examines how state and federal health policies shape care delivery, clinical outcomes, and health equity. Research is supported by the National Institutes of Health, the American Heart Association, Donaghue Foundation, and other major extramural sources, and the Section has a strong and sustained record of publishing influential work in the highest-impact medical journals.

Requirements

High School Diploma required; Associate's degree preferred.
Minimum of 1-3 years of related work experience required.
Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint or Access and other web-based applications.
Ability to communicate clearly and effectively in written English with internal and external customers.
Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families and external customers.
Ability to demonstrate full working knowledge of standard concepts, practices, procedures and policies with the ability to use them in varied situations.
Ability to work collaboratively in small teams to improve the operations of immediate work group by offering ideas, identifying issues, and respecting team members.
Ability to provide a high level of customer service to patients, visitors, staff and external customers in a professional, service-oriented, respectful manner using skills in active listening and problem solving.
Ability to remain calm in stressful situations.
Employees in this job must be competent to provide patient care to the following age groups: Young adult: 16-30 years, Middle Age: 30 - 60 years, Elderly: 60 -.

Nice To Haves

Associate's degree preferred.

Responsibilities

Implements and coordinates administrative procedures, processes, services and systems for the assigned program.
Trains other staff in proper methods and procedures to ensure the accuracy and quality of work.
Provides administrative support to staff in assigned program areas.
Schedules and prepares materials for appointments, meetings and special events.
Coordinates program correspondence, calendars, projects and travel arrangements as needed.
Ensures that staff are informed, and supplies and equipment are available.
Develops, maintains and oversees program databases.
Compiles data; prepares, summarizes and distributes regular and ad hoc reports.
Coordinates, tracks and monitors program expenses, invoices and billing with appropriate cost centers and budget.
Monitors and evaluates the effectiveness of the program administration.
Collaborates with program leadership and members to identify other program needs.
Recommends and implements modifications to improve effectiveness.
Coordinates and oversees preparation for compliance with BIDMC policies and procedures as well as other external regulatory agencies.
Maintains accurate records for compliance.
Participates in quality improvement projects.
Support of research operations across a large and expanding portfolio of projects, including federal and foundation grant preparation and management (e.g. drafting documents, soliciting letters, IRB coordination, invoices and reimbursements, deadline management).
Tracking section deliverables.
Maintaining social media presence.