Program Coordinator- CSFP Direct Distribution

North Texas Food Bank•Plano, TX

4d•Hybrid

About The Position

The Program Coordinator administers the Commodity Supplemental Food Program (CSFP) by planning, organizing, and facilitating direct distributions and supporting agency drop sites. This role serves as the liaison between the North Texas Food Bank (NTFB), neighbors, and assigned community partners, providing administrative oversight and ensuring compliance with federal, state, and organizational policies and regulations. This position may also support other NTFB programs within the Community Impact department.

Requirements

Excellent customer service skills with a focus on neighbor dignity and satisfaction
Strong written, verbal, and interpersonal communication skills
Ability to build and maintain effective relationships with internal and external stakeholders (e.g., staff, volunteers, agency partners, donors and vendors)
Ability to work independently and collaboratively in a team environment
Comfortable working with diverse, low-income communities across our service area
Strong organizational skills with the ability to meet deadlines and ensure accuracy in administrative work
Intermediate proficiency with Microsoft Office applications and comfort learning tablets and web-based systems
Detail-oriented, self-motivated, and committed to compliance and continuous improvement
Ability to work in a fast-paced environment and manage shifting priorities
One year of administrative, social services, or customer service work, preferably within the non-profit industry
Adapt effectively in the face of workplace stressors such as customer complaints, compliance issues, competing programmatic priorities, and the need to maintain the safety of people and property
Quickly diagnose and resolve issues that arise during a distribution
Reliable transportation and a valid DL and insurance are required for travel to sites within our 12-county service area

Nice To Haves

Associate’s degree in social services or related field preferred, or equivalent work experience
Bilingual (English/Spanish) is strongly preferred

Responsibilities

Plan, organize, and facilitate CSFP distributions through direct distributions and support agency partner drop sites as assigned
Remain informed of community needs and connect neighbors with appropriate resources
Attend all assigned distributions, reschedule due to weather or closures, conduct site visits; create orders; coordinate with the Operations team; and resolve order-fulfillment issues
Recruit, train, and supervise volunteers while nurturing select volunteers on the path to becoming Kernels
Build and maintain empowering relationships with site coordinators and relevant stakeholders to support program standards, growth, engagement, and compliance
Address neighbor and stakeholder requests by researching root causes impacting food distribution to ensure resolution and stakeholder satisfaction
Enroll program participants, track participation, and regularly update program records in Link2Feed
Perform general administrative functions, including answering and responding to neighbor and other stakeholder phone calls and voicemails; processing CSFP applications submitted via JotForm; responding to team inbox emails; tracking inventory; creating and updating flyers and calendars; and printing distribution materials
Educate seniors on the benefits of CSFP/PAN; certify qualified individuals; and refer non-eligible persons to alternative resources
Create, maintain, update, and distribute program documents, agreements, and training materials in coordination with the NTFB Quality team
Represent NTFB Programs at community events, coalitions, donor meetings, media events, etc.
Update processes, resolve operational challenges, and collaborate within and beyond the CSFP Team with a focus on continuous improvement
Perform other tasks and duties as assigned