Program Coordinator

Hope The Mission • Los Angeles, CA

11d • $0 - $28 • Onsite

About The Position

The Program Coordinator is responsible for providing the administrative, operational, and data coordination support that enables assigned HTM interim housing sites to function in alignment with agency policies, funder requirements, and contract standards. This role tracks documentation, monitors compliance tasks, maintains participant records in HMIS, reviews shift reports, follows up on incidents, and ensures that the operational details of daily program life are organized, accounted for, and ready for scrutiny. The Program Coordinator's value is in coordination, quality control, and follow-through. Programs do not run on good intentions; they run on systems, and this role is responsible for keeping those systems intact.

Requirements

• Must pass pre-employment and ongoing drug and alcohol screenings
• Must pass background check as required per worksite
• Must provide proof of legal authorization to work in the United States
• Must comply with all HTM policies including safety, confidentiality, conduct, and HIPAA standards
• Ability to lift up to 25 lbs.
• Ability to stand, bend, squat, kneel, twist, push, and pull on an intermittent or continuous basis
• Ability to perform sustained visual tasks including administrative and clerical work
• Ability to move quickly between locations and climb stairs as needed
• Must be available for varied shifts including evenings, weekends, and coverage as operationally required
• Position is contingent upon funding availability and contract requirements
• Minimum two years of experience in program coordination, staff support, or a related role in homeless services or social services
• Experience working in homeless services strongly preferred
• Knowledge of homeless populations, government assistance programs, housing placements, and case management procedures strongly preferred
• Knowledge of contract compliance requirements in a funded program setting strongly preferred
• Familiarity with Housing First, Harm Reduction, and Trauma-Informed Care frameworks
• Familiarity with HMIS and data entry in program management systems preferred
• Ability to maintain accurate records and manage documentation across multiple systems simultaneously
• Ability to identify and follow up on missing, late, or incomplete documentation
• Proficiency in Microsoft Office Suite; HMIS and CHAMP experience preferred
• Clear written and verbal communication skills
• Ability to coordinate across shifts, teams, and departments to ensure operational continuity
• Ability to apply de-escalation and conflict resolution techniques in participant interactions
• Ability to provide crisis referrals and warm handoffs for domestic violence, human trafficking, sexual assault, and other urgent needs
• Ability to work effectively in fast-paced, team-oriented environments with shifting priorities
• Bilingual preferred but not required

Nice To Haves

• Experience working in homeless services
• Knowledge of homeless populations, government assistance programs, housing placements, and case management procedures
• Knowledge of contract compliance requirements in a funded program setting
• Familiarity with HMIS and data entry in program management systems
• Bilingual

Responsibilities

• Maintain accurate and up-to-date participant records in HMIS and other agency-approved data systems
• Track completion of required program documents including Daily Activity Reports (DARs), wellness check logs, incident report submissions, and case management documentation
• Conduct first-level review of documentation for completeness and accuracy; flag missing or late items for follow-up
• Submit and follow up on all incident reports in accordance with agency protocols
• Review shift reports regularly to monitor staff performance and documentation compliance
• Maintain organized participant files, rosters, logs, and trackers in accordance with program and funder requirements
• Assist with preparation for audits, monitoring visits, and internal reviews by gathering and organizing requested documentation
• Support program and contract compliance by regularly reviewing logs, records, and data against funder requirements
• Monitor the medication cabinet and review all medication records
• Track supply inventory and submit facility maintenance, IT, and supply order requests with Program Manager approval
• Regularly inspect bathroom facilities, shelter rooms, and site surroundings to ensure clean, sanitary, and safe conditions
• Report maintenance issues and repair needs to the supervisor promptly
• Help train janitorial and hygiene staff on proper site and bathroom maintenance protocols
• Coordinate communication between shifts, departments, and program leadership regarding operational needs and follow-up items
• Provide on-site support during high-volume or high-need operational periods
• Work collaboratively with outsourced security staff to maintain safety for participants, staff, volunteers, and visitors
• Train staff on the use of security and surveillance systems
• Provide direction and training to shelter support staff including Client Service Monitors and Case Managers in collaboration with the Program Manager or Assistant Program Manager
• Maintain staff timesheets and daily activity reports as directed
• Support onboarding processes by coordinating training schedules, tracking credentials, and organizing required documentation
• Schedule meetings, case conferences, and staff training sessions as directed
• Provide staff coverage as needed, including substituting as a Client Service Monitor during absences
• Provide feedback to leadership on service delivery, program enhancements, and operational modifications as needed
• Assist with participant issues including conflict resolution and complaint resolution using de-escalation and mediation techniques
• Provide emergency service referrals and warm handoffs for domestic violence, human trafficking, sexual assault, and other crisis needs as appropriate
• Ensure implementation of Housing First, Harm Reduction, and Trauma-Informed Care principles across all participant interactions
• Support participant engagement activities, orientations, and program communications as assigned
• Support case management services to participants as needed
• Build and maintain positive working relationships with community partners including mental health programs, law enforcement, neighborhood councils, and service providers
• Assist leadership with special projects, reports, and data pulls as needed
• Attend staff meetings, case conferences, training workshops, and community meetings as required
• Coordinate external partners, service providers, and volunteers as directed
• Adhere to all organizational policies related to attendance, dress code, professionalism, and conduct
• Identify and report unsafe situations, systems, or processes to supervisors promptly
• Perform other duties as assigned

Benefits

• Equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed