Program coordinator TK/K support - (Association Wide)

YMCA of Greater Long Beach•Lakewood, CA

1d•$23 - $26•Onsite

About The Position

Responsible for supervising the activities of a program with the direct support of the Executive Director. This role involves managing branch programs, including cash management, enrollments, receivables, and payments. The coordinator will monitor program usage, process registrations, and ensure accurate management of program software systems. They will also track program usage, prepare reports, collect evaluations, and conduct quality checks. Assisting with member relations, handling inquiries and complaints, and processing financial assistance requests are key aspects of the role. Additionally, the position involves assisting with staff hiring, training, scheduling, and supervision, as well as promoting program awareness and participating in fundraising efforts. Ensuring safety standards and maintaining open communication with staff, parents, and supervisors are also crucial responsibilities. The role requires adherence to YMCA competencies such as Mission Advancement, Collaboration, Operational Effectiveness, and Personal Growth.

Requirements

College Degree and/or equivalent experience required.
CPR, First Aid and AED certification required.
2 years’ experience in related field required.
Ability to handle multiple assignments, organizational skills, basic PC and typing skills required.
Criminal Clearance: Including Fingerprints and background clearance.
Health Screening with Negative TB Test and Negative Drug test screening.
Complete all required online training(s).

Nice To Haves

Experience in program leadership and staff supervision preferred.
Experience in sales/marketing, membership retention, program leadership and staff supervision preferred.

Responsibilities

Manage Branch programs, cash management and receipting procedures, enrollments and registrations, receivables and payments.
Monitor program usage, check-in and service procedures, cancellations and changes.
Ensure the accurate processing and management of program software systems including DAXKO and others.
Track program usage, inquiries, tours, terminations, etc.; prepare daily, weekly and monthly reports and schedules; collect and distribute program evaluations; conduct quality checks and satisfaction surveys.
Assist with member relations and involvement, member services inquiries, complaints and concerns.
Responsible for new program sign-ups, and program needs.
Process financial assistance requests.
Assist with the hiring, training, scheduling and supervision of staff.
Attend regular staff meetings and assist as needed.
Ensure program requirements are enforced.
Assist with promoting program awareness through publications, marketing materials and member promotion programs.
Participate in community/facility events.
Assist with fundraising and special event efforts; serve as a staff liaison for fundraising team.
Provide staff leadership for branch special events.
Follow and enforce safety standards, policies and procedures.
Ensure proper care and use of assets.
Attend all staff meetings, trainings and other YMCA functions as required by supervisor.
Maintain open lines of communication with staff, parents, and supervisor.
Perform other duties as assigned.
Provide direct supervision and support to assigned YMCA TK/K support staff, including regular coaching, mentoring, performance feedback, scheduling, and accountability to ensure consistent, high-quality service delivery.
Conduct a minimum or two (2) classroom visits each workday to observe YMCA Support Staff performance, provide coaching, ensure compliance with the YMCA and LBUSD expectations, and identify opportunities for continuous improvement.
Develop and maintain strong working relationships with school site administrators, classroom teachers, and district personnel by conducting regular check-ins to assess satisfaction with YMCA services, address concerns, and ensure open and effective communication.
Serve as the primary YMCA liaison for assigned school sites, responding promptly to questions, coordinating staffing needs, facilitating substitute coverage, and resolving operational issues in collaboration with school administration.
Ensure YMCA TK/K Support Staff comply with all YMCA policies, LBUSD procedures, Child Abuse Prevention Standards, and program expectations, including attendance, timekeeping, documentation, and required trainings.
Monitor program quality through regular site observations, documentation, and follow-up, ensuring consistent implementation of program standards while fostering positive relationships with students, families, school staff, and YMCA personnel.
Coordinate staff onboarding, orientation, and ongoing professional development, including facilitating trainings, documenting required certifications, and supporting employee growth and performance improvement plans.
Collect and communicate feedback from school principals, teachers, and district staff, utilizing surveys, site visits, and regular communication to evaluate program effectiveness, recognize staff successes, and implement continuous quality improvement initiatives.
Maintain accurate staffing, site visit, and performance documentation, including records of coaching conversations, classroom observations, corrective actions, and program communications.
Support the successful implementation and growth of the YMCA TK/K Support Program by promoting a culture of professionalism, collaboration, responsiveness, and exceptional customer service in partnership with the Long Beach Unified School District.