Program Coordinator- Scheduler/Pediatric Clinic at Harborview

University of Washington•Seattle, WA

9d•Hybrid

About The Position

Pediatric Clinic at Harborview has an outstanding opportunity for a Program Coordinator/Scheduler. The Pediatric Clinic at Harborview offers a wide range of services including primary care, well-child visits and developmental screenings, breastfeeding support, confidential teen services, and mental health services. Same-day appointments are available for sick kids, and an after-hours nurse phone line is available when you need immediate care assistance. Many of our services are available via telehealth (video visits) to save you time and reduce the need to bring your child into the clinic. The Pediatric Clinic at Harborview was named the first Center of Excellence in Foster Care in Washington. Our pediatric team provides trauma informed care and ensures timely access to care for children in foster and kinship care, in coordination with Apple Health Core Connections and Department of Children, Youth & Families (DCYF). Specialty services are also available through the Pediatric Clinic, including dental screenings, head injury follow-up care, and access to the Foster Care Consultation Clinic. In addition, we are pleased to provide books for children at every well check-up until the age of 5 and help keep your child safe by providing bicycle helmets and other safety supplies. We offer interpreter services for non-English speaking families as well as assistance dealing with health insurance paperwork and problems. The Pediatric Clinic at Harborview can also make referrals to Harborview’s Community House Call program to coordinate care for immigrant and refugee families. With generous help from King County’s Healthcare for the Homeless Network, our pediatrics group provides walk-in primary care services for youth experiencing homelessness at two shelters in King County. These free services include: Preventive health services, Sexual and reproductive health, Narcan distribution, Prescription and medication refills, Mental health care.

Requirements

High school graduation or equivalent AND two years of experience in the program specialty OR equivalent education/experience
Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Responsibilities

Triage medical information in a specific medical or surgical specialty
Schedule post-surgery diagnostic procedures and follow-up patient appointments
Act as a liaison between patients, consulting physician, referring physician, or outside agency to coordinate patient appointments, admission, or surgery.
Will coordinate the exchange of information either written or verbally before and after patients are seen
Coordinate anesthesia
Obtain all necessary medical records, diagnostic studies, pathology items, etc., that are needed for patient care
Assist in scheduling new patient appointments by triaging to appropriate department and physician
Enter appointment information in online appointment system
Coordinate pre-admission tests and procedures
Schedule and ensure pre-anesthesia works-ups are completed
Utilized Epic EHR and advanced reporting tools to track, analyze, and report monthly physician performance against MIPS, HEDIS, and internal quality benchmarks
Coordinate the direct transfer of patients from outside hospitals to UWMC with physicians, medical staff, and Admitting
Other assigned duties