Program Coordinator, Operator/Teleservices
About The Position
UW Medicine’s Operator Services has an outstanding opportunity for a Program Coordinator, Operator/Teleservices. The UW Medicine Operator Services Telephone Operators provide 24/7 coverage answering the University of Washington Medical Center (UWMC) and Harborview Medical Center (HMC) switchboards. We receive and route calls for our patients, their families and staff while providing excellent customer service. The telephone operators are often the first contact for UW Medicine. A friendly voice to connect callers to their destination is an important part of the patient and family centered care provided within UW Medicine. Additionally, we provide multiple communication services such as alpha-numeric and overhead paging, and two-way radio communications. We also implement the Medical Center’s security and emergency procedures, monitor alarms, and provide on-call paging for the medical centers.
Requirements
- High school graduation or equivalent AND two years of experience in the program specialty.
- Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.
Responsibilities
- Coordinate and administer the hospital on-call schedule for UWMC and HMC
- Work with department representatives regarding scheduling of the on-call
- Monitor schedules and ensure success of on-call information being up to date
- Provide training to departments on use of the on-call system
- Use MS office products to maintain directories and prepare reports
- Maintain staff, office, and on-call directories, in the operators Soft Agent system
- Answer and transfer external and internal calls to the main numbers for the UWMC and HMC. Screen calls as necessary to answer questions and determine the nature of the business involved
- Provide paging services using our staff directory and medical on-call schedule
- Monitor and respond to alarms
- Receive and dispatch emergency calls (including Code Blue and other medical emergencies)
Benefits
- For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
