Coordinator: Membership Services

Arizona State University•Tempe, AZ

2d•Onsite

About The Position

The Program Coordinator: Membership Services role oversees the daily operations of the front desk, access control, equipment room, and student workers who deliver exceptional service in a fast-paced environment. By balancing people leadership, operations, and customer experience, this position helps create welcoming programmable spaces and meaningful opportunities that support both student success and community well-being. This position is officed out of the ASU Tempe campus and serves as a member of the university-wide Sun Devil Fitness and Wellness team.

Requirements

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.
Supports and instructs those served by the department with routine to intermediate queries, applies fundamental knowledge of multiple standards, policies and procedures, and maintains accurate and detailed records.

Nice To Haves

Master’s degree in Recreation, Sport Management, Higher Education, Business, or a related field.
Experience leading, supervising, training, or mentoring staff or part-time employees, preferably in a campus recreation or service-oriented environment.
Strong interpersonal and communication skills, with the ability to build relationships

Responsibilities

Recruit, hire, train, supervise and develop a team of student staff to create a welcoming, service-focused environment.
Design and deliver engaging training programs on customer service, operations, safety, and emergency response.
Develop student worker skill sets to address customer service, conflict resolution and de-escalation situations, operations, safety, and emergency response.
Oversee daily operations such as scheduling, payroll, timekeeping, and required certifications.
Manage staffing budgets and ensure resources are used effectively.
Oversee the day-to-day experience across service areas, including access control, memberships, registrations, locker rentals, equipment checkout, and social spaces.
Respond to and resolve member concerns, working to create positive and consistent experiences.
Manage inventory and retail operations, including ordering, tracking, and organization.
Support a clean, organized, and welcoming environment across all activity and social spaces.
Oversee point-of-sale (POS) systems and payment processes to ensure accuracy and consistency.
Serve as a resource for Innosoft Fusion software.
Participate in staff meetings, trainings, and ongoing professional development opportunities.
Assist with additional projects and responsibilities as assigned.
Maintain a flexible schedule, including availability for evenings, weekends, and holidays.