Program Coordinator, MCLE Compliance

The State Bar of California•San Francisco, CA

12h•Hybrid

About The Position

The Office of Professional Competence (OPC) is seeking a Program Coordinator to join the team in the San Francisco or Los Angeles office. This position requires one day in the office per week. The annual salary for this role is $83,390 to $111,175. This role coordinates the daily operations of the State Bar's Minimum Continuing Legal Education (MCLE) compliance desk. The ideal candidate will have strong writing skills, effective customer service experience, and the ability to compile data and make recommendations. About the Office The Office of Professional Competence (OPC) helps California attorneys practice law ethically. OPC develops and maintains resources that facilitate compliance with ethical duties. The office administers the MCLE program and a telephone call center called the Ethics Hotline, and conducts preventative education and outreach. The office also supports key committees and working groups that provide ethics guidance and address policy and rule changes, certifies Lawyer Referral Services, and oversees the support side of the Lawyer Assistance Program. About the Role Under general direction, the Program Coordinator performs professional administrative coordination supporting the MCLE compliance program. Duties may include: Performing professional work that involves the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures Coordinating daily MCLE compliance desk operations in HubSpot, including monitoring volume and backlog to meet turnaround targets Reviewing processes and maintaining program transactions, records, and other documents Preparing and maintaining statistical data, reports, correspondence, and special studies, and conducting research Providing input in developing and evaluating program policies and procedures, and proposing changes to methods of operation Developing and monitoring the annual budget in assigned areas and creating financial and programmatic reports Training other staff in program procedures Coordinating activities with other State Bar departments and outside agencies, and responding to inquiries from attorneys and the public Designing, creating, remediating, and placing MCLE content on the State Bar website

Requirements

Knowledge of problem identification, analysis, and evaluation.
Knowledge of problem-solving and conflict‑resolution methods and techniques.
Knowledge of principles in the development and management of educational and other programs.
Knowledge of principles of web architecture and development tools.
Knowledge of computer information systems, including personal computer applications, word processing, and spreadsheet programs.
Knowledge of principles of effective writing and verbal presentation.
Knowledge of coordination and operation of programs.
Working knowledge of the State Bar Offices and their functions and general knowledge of other agencies and their interface with the State Bar.
Knowledge of computerized information and database recordkeeping systems.
Ability to apply a department’s policies and practices to support program goals.
Ability to prioritize work assignments to meet program timelines.
Ability to operate modern office equipment, including computer hardware, software, and internet and web‑based applications.
Ability to compile data and prepare narratives and reports.
Ability to appropriately respond to requests and inquiries from the public, State Bar members, or other departments.
Ability to communicate clearly and concisely, both orally and in writing.
Ability to establish and maintain effective interpersonal relationships at all organizational levels and with the public.
Ability to maintain the confidentiality of information.
Ability to assess written documents and verbal requests, select alternatives, and make recommendations.
High school diploma; college degree preferred or a combination of education and experience sufficient to perform the position's duties.
One (1) year of progressive experience in administrative or program-related work.

Nice To Haves

Strong writing skills
Effective customer service experience
Ability to compile data and make recommendations

Responsibilities

Performs professional work in support of State Bar programs and services involving the knowledge, interpretation, and application of State Bar policies, rules, regulations, and procedures.
Reviews processes and maintains program transactions, records, and other documents; assists in preparing and maintaining statistical data, reports, correspondence, and special studies; and conducts research.
Provides input in developing and evaluating program policies and procedures, evaluates, and proposes changes concerning the methods of operation.
Responsible for developing and monitoring the annual budget in assigned areas and creating financial and programmatic reports.
May train other staff in program procedures to ensure the proper level of support for ongoing activities of the department.
Represents the State Bar at programs and functions, coordinates activities with other State Bar departments and outside agencies, and responds to inquiries from attorneys and the public.
Coordinates the development of publicity, materials, speakers, registration, and programs for various State Bar events.
Designs, creates, remediates, and places content materials on the State Bar website.
Prepares meeting site operations, including a schedule of events and timelines, communicates program requirements, and assists with facility negotiations.
May perform several other similar or related duties that may not be specifically included within this position description but are consistent with the general level of the job.