Program Coordinator III - ARCHES Lodge - Salem, OR

Mid-Willamette Valley Community Action Agency • Salem, OR

4d • $25 - $28 • Onsite

About The Position

The Program Coordinator provides direct support to sheltering services for The ARCHES Project, which operates transitional housing shelters for individuals and families experiencing homelessness. The goal is to create a unified system for providing basic needs and housing services to clients. This position is responsible for facilitating daily program operations, including purchasing supplies, coordinating housekeeping and food services, training staff and volunteers, and expanding service offerings while providing client-centered and trauma-informed care. This position is renewable annually based on the continuation of project funding.

Requirements

• Associates degree in social services, public health, or related field; Two years of case management or social service experience; and/or equivalent combination of education and experience.
• Driver qualification status required for this position.
• Driver license, insured vehicle available for use on the job and satisfactory drive record for previous three years required.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Must obtain Food Handler's Card within 30 days of hire.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug/alcohol screens.
• Effective interpersonal communication skills, in both oral and written form.
• Proficiencies in computers, Microsoft Office products, database software and web tools.
• Demonstrates tact, diplomacy and empathy when communicating with clients, staff and program partners.
• Possesses excellent planning, organization and time management skills.
• Manual dexterity for handling computers, devices, and office equipment.
• Frequently lift up to 25 pounds. Occasionally lift up to 50 pounds.
• Maintains calm dispositions and regulates emotions when clients, staff, or others may become escalated.
• Regulates emotions and handles pressure of frequent demands for attention, time and work tasks.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Ability to remain calm and engage in de-escalation techniques using trauma-informed care during heightened interactions.
• Ability to exercise judgement and quick decision-making skills in response to guest or client incidents.

Nice To Haves

• Ideal candidates will possess an advanced degree with three or more years of homeless service delivery experience and mental health certifications and/or licensing.
• Preferences given to applicants who have completed Certified Peer Support Specialist training.

Responsibilities

• Facilitates the daily operations of program services, including housekeeping, laundry, kitchen and supportive services.
• Is responsible for all financial tracking, inventory, purchasing and ordering supplies, and purchase reconciliation for the program.
• Makes appropriate maintenance requests for the program building; may be required to assist with basic maintenance repair.
• Trains and assists staff, volunteers, and interns. Supports adherence to program policy and procedures.
• Communicates program needs, maintenance issues, and client issues with the Program Manager.
• Assists with program planning geared towards expansion of service offerings, and coordinating and planning enrichment opportunities.
• Acts as the sheltering location's safety committee member, and ensures the program is compliant with all agency, state, and federal safety standards.
• Maintains facility licensing requirements and ensures the daily cleanliness of the program facility.
• Maintains complete client records, daily activity logs, mileage logs, and other reports as directed.
• Applies crisis intervention and de-escalation techniques as needed.
• Identifies program candidates through use of coordinated entry system and direct referrals from state and federal partners.
• Assists referred clients in completing program applications.
• Enters complete client data and service transactions in the Homeless Management Information System (HMIS).
• Establishes and maintains positive, productive working relationships with housing programs, police (and other local officials), and providers of services and resources to homeless neighbors.
• Fills in for Site Assistants and Case Managers as needed by Program Manager.
• Attends and engages in required annual trainings.
• Other duties as assigned.

Benefits

• MWVCAA is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender expression, age, veterans, and people with disabilities or any other protected category. We welcome all people to join us in achieving our Mission. If you require any assistance in the application process, or reasonable accommodations to perform the essential duties of the position, please notify a member of our team at [phone].

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree