DMV - Program Coordinator II

State of North Carolina

14h

About The Position

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation. This is an anticipated vacancy. This position is located in the Field Operations Support Unit (Help Desk) within Vehicle Services. This unit serves to support and maintain the operational status of all License Plate Agencies, Venders, Contact Centers, and all state-owned offices through the state. Providing stellar customer service, the unit provides prompt, complete and accurate application, and technical support for all users of the State Titling and Registration System (STARS), Liability Insurance Tracking and Enforcement System (LITES), International Registration Plan (IRP), National Motor Vehicle Information System (NMVTIS) Credit Card Support (iNovah), IWPM (image retrieval), and online services (PayIT). Guided by NC General Status, Vehicle Service’s policies and procedures and Administrative Codes, this unit provides information to personnel for resolving problems, researching vehicle registration, title records, and legal documents for acceptability and accuracy. The unit identifies and resolves system, equipment, and maintenance issues. The related program experience may include one or more of the following: DMV mainframe computer experience, experience reviewing and researching title, registration and/or legal documents for acceptability, experience identifying and resolving fiscal, inventory, computer system, or equipment issues, and/or customer service experience with DMV diverse clientele.

Requirements

• Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Nice To Haves

• Experience dealing with a diverse clientele and maintain effective working relationships with agency personnel.
• Experience interpreting and explaining policies, rules, regulations, and procedures.
• Experience reviewing detailed documents and records for accuracy and completeness.
• Experience in identifying problems; resolving issues and making independent decisions.
• Experience in Microsoft Office and general office equipment.

What This Job Offers

• Job Type: Full-time