Program Coordinator II - Case Management Unit

Commonwealth of Massachusetts • Maynard, MA

13h

About The Position

The Massachusetts State Police Crime Laboratory (MSPCL) is seeking a Program Coordinator II who will be assigned to the Case Management Unit. This role involves coordinating and monitoring staff training, overseeing external agency trainings, developing and implementing case management protocols, maintaining case file organization, managing off-site storage, coordinating with laboratory management, assisting with digitalization efforts, and providing supervision to unit support staff. The position also serves as a liaison between the crime laboratory and prosecuting/investigating agencies.

Requirements

• At least three years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
• A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required experience.
• A Graduate degree with a major in business administration, business management or public administration may be substituted for the required experience.
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Responsibilities

• Coordinate and monitor staff training and orientation programs in the Case Management Unit relating to administrative functions of case clearance and activation, file retrieval from both on-site and off-site third-party vendors and fulfilling and reviewing records requests.
• Oversee and organize trainings for all crime laboratory staff regarding Case Management Unit functions.
• Provide assistance and trainings, both on and off-site, to external agencies regarding records requests.
• Develop and implement case management related protocols and procedures as needed to assist with agency program objectives and goals.
• Maintain case file organization and create file transport assignments as needed.
• Review and analyze off-site file storage inventory to maintain accurate records and ensure efficient file retrieval.
• Monitor on-site case file storage areas to make recommendations for annual off-site storage transfers and assist with the budget for off-site storage vendors to meet the laboratory's needs.
• Travel to laboratory locations as needed to monitor file storage areas, retrieve files and/or assist staff.
• Coordinate with laboratory supervisors and management regarding resources for case record storage and requests.
• Assist with organizing and monitoring the digitalization of crime laboratory records.
• Provide supervision to unit support staff by assigning duties as appropriate and ensuring tasks are completed in accordance with MSPCL policies and procedures.
• Supervise preparation of record requests including coordinating with appropriate technical staff to obtain required materials, copying appropriate protocols and case files, and sending any/all appropriate materials in a timely fashion.
• Liaison between the crime laboratory and prosecuting and investigating agencies to assist case activations, direct questions, provide discovery materials, and resolve problems in a timely manner.
• Performs other duties as directed.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level