Program Coordinator I

State of North Carolina

3d • $39,244 - $68,679

About The Position

The Program Coordinator I position coordinates the technical processing functions that support the issuance of certified vital event documents for the NC Office of Vital Records. The role reviews incoming requests, verifies eligibility, locates and validates certificates, and updates applicable databases and automated systems to ensure accurate and timely service delivery. The Program Coordinator I assists walk-in, appointment, and electronic-service customers by interpreting and explaining relevant North Carolina statutes, administrative code, and office procedures. Work is performed with considerable program knowledge and includes coordinating day‑to-day activities and resolving process and procedural issues within a high‑volume operational environment.

Requirements

• Bachelor’s degree from an appropriately accredited institution OR An equivalent combination of education and experience.

Nice To Haves

• Documented proficiency using automated vital records systems to search, validate, and update certificate issuance data, ensuring accuracy and completeness of all recorded transactions.
• Demonstrated experience interpreting and applying NC General Statutes, NC Administrative Code sections, and office procedures when evaluating eligibility for certified copies and responding to customer inquiries.
• Advance skills in managing high-volume certificate processing workflows, including searching, sealing, printing, typing, and receipting documents while maintaining quality and service standards.
• Proven track record delivering customer service in a regulatory environment, addressing walk‑in, appointment, and electronic-service inquiries with consistent, policy‑aligned guidance.
• Experienced in organizing day-to-day program activities and resolving procedural issues by applying program-specific guidelines, business rules, and technical processes.

Responsibilities

• Process requests for vital event certificates submitted electronically or in person, ensuring all required information is complete.
• Verify customer identity and eligibility by assessing documentation and confirming statutory relationship requirements.
• Search for, locate, and validate requested certificates using established procedures and automated systems.
• Print, seal, copy, type, and receipt certificates in accordance with office protocols and quality standards.
• Update internal computer databases and automated systems with issuance details, correspondence, and request outcomes.
• Interpret and explain relevant NC General Statutes, NC Administrative Code sections, and office policies to customers and stakeholders.
• Respond to inquiries regarding request status, certificate location, and procedural requirements, providing accurate information or referrals.
• Coordinate day‑to-day program operations, resolve procedural issues, and maintain accurate business records related to certificate processing.
• Communicate program information, procedures, and updates to customers, public officials, and internal staff.
• Support transactional service functions by organizing workflow, planning daily tasks, and ensuring consistency in processing standards.

Benefits

• Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Employees also receive paid vacation, sick, and community service leave.
• In addition, paid parental leave is available to eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level