Program Coordinator I-Employee Engagement and Recognition-HR Talent Development & Learning-Mount Sinai Health System-Hybrid-Full Time-Days

Mount Sinai Health System • New York, NY

9d • $66,482 - $75,000 • Hybrid

About The Position

The Program Coordinator supports Mount Sinai's employee recognition and engagement initiatives while contributing to the broader mission of the Talent Development and Learning (TDL) team. This role coordinates the administrative, operational, and logistical activities that bring recognition programs, milestone celebrations, events, and related initiatives to life, helping employees feel recognized, appreciated, and connected to our mission. The ideal candidate is highly organized, detail-oriented, and customer-focused, with the ability to manage multiple priorities in a fast-paced environment. Through strong coordination, communication, and project support, this role contributes to creating meaningful employee experiences while ensuring programs are delivered efficiently, accurately, and on schedule.

Requirements

• Bachelors degree required, or equivalent education and work experience
• 1-2 years administrative experience preferred
• Strong Excel skills preferred, with experience managing and formatting large datasets (40K+ rows of data) and producing reports
• Exposure to improvement methodologies such as LEAN preferred
• Demonstrated ability to leverage program management tools preferred
• Excellent time management skills and the ability to manage multiple tasks and priorities effectively
• Strong written and verbal communication skills
• Strong proficiency in Microsoft Office Suite applications, including Word, Excel, PowerPoint, Outlook, and other business productivity tools.
• Highly organized with exceptional attention to detail
• Self-motivated, proactive and solutions-oriented, with a positive attitude and the willingness to go the extra mile in service of our mission
• Process oriented, with the ability to develop and follow efficient workflows
• Strong analytical and problem-solving abilities
• Comfortable working both independently and collaboratively with remote and in-person team members

Responsibilities

• Establishes the coordination of basic to complex program and project activities and ensures the quality, timeliness, and integrity of ongoing projects and schedules.
• Develops and maintains a detailed project schedule; including administrative tasks and ensures adherence to all deadlines.
• Monitors project progress and deliverables, identifies issues early, communicates with management when issues arise, and implements corrective actions as needed.
• Organizes, leads, and facilitates project-related meetings, including developing agendas and preparing meeting materials. Prepares and/or edits meeting minutes, presentations, and supporting documents.
• Manages program email inbox, responding to employee/manager requests and questions while demonstrating excellent customer service and service recovery skills.
• Maintains detailed records and documentation for all program, project, and event activities, and may develop standardized procedures for storing and managing required documentation.
• Creates, formats, customizes, and maintains large data files in excel to support events, programs, and respond to employee requests/questions.
• Collects and synthesizes data from various sources and presents findings, including preliminary analysis when applicable. Investigates issues or concerns, conducts background research, and responds to information requests in a timely manner.
• Organizes and coordinates live and virtual programs, presentations, and special events.
• Coordinates logistics, technical support and other related activities (e.g. room or Zoom booking, food and beverage, materials)
• Coordinates participant enrollment and attendance tracking, and ensures timely distribution of pre- and post-session materials.
• Assists in the planning, coordination, and execution of programs, presentations and events delivered in virtual, in-person, or blended formats. Responsibilities may include in-person logistical support and virtual production assistance (e.g., Zoom producer role).
• Collaborates with presenters and guest speakers to prepare, organize, and coordinate programs. Responds to participant inquiries regarding program details, registration, and logistics, and provides support before, during, and after each session.
• Supports the development and implementation of marketing strategies—including print and digital materials—to promote programs and increase engagement. Assist with the creation and execution of the marketing strategy (print and digital)
• Serve as behind-the-scenes producer for Zoom-based programs, ensuring smooth set-up and execution
• Manage core platform functions including breakout rooms, attendance tracking, music and slides on entry, and troubleshooting in real-time
• Coordinate with facilitators to prepare technical elements in advance
• Conducts other related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level