Program Coordinator I – Executive & Strategic Operations

Commonwealth of Massachusetts • Boston, MA

2d • Hybrid

About The Position

The Division of Banks is seeking a Program Coordinator I – Executive & Strategic Operations to join their Operations Unit. This role is ideal for individuals who enjoy problem-solving, process improvement, and cross-organizational collaboration to support various initiatives. The position involves close work with agency leadership, coordinating projects, supporting executive operations, managing the Division's digital resources (website and intranet), and staying informed about the financial services industry. As a key point of contact for operational and technology initiatives, the role partners with internal teams and other Commonwealth agencies to enhance processes, advance organizational priorities, and implement new ideas. Successful candidates will be eager to learn new technologies, connect people and projects, and gain broad exposure to executive operations, digital communications, and financial services regulation.

Requirements

• At least two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
• A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Experience coordinating projects and managing multiple priorities while communicating effectively with a variety of stakeholders.
• Strong written and verbal communication skills, including the ability to research and synthesize information, prepare executive briefings, and exercise sound judgment when managing communications directed to agency leadership.
• Strong organizational skills, attention to detail, and the ability to maintain accurate content, records, and documentation.
• Demonstrated initiative, sound judgment, and a commitment to improving processes and identifying practical solutions.
• Ability to build collaborative relationships, provide excellent customer service, and work effectively across diverse teams.
• Commitment to fostering an inclusive, respectful, and collaborative workplace.

Nice To Haves

• Experience with, or the ability to quickly learn, website content management systems (preferably Drupal) and website quality and accessibility tools such as SiteImprove.

Responsibilities

• Support agency leadership by coordinating executive priorities and special projects, and by researching emerging issues and trends impacting the financial services industries.
• Coordinate cross-functional projects and operational initiatives by facilitating communication, tracking progress, improving processes, and helping ensure organizational goals are achieved.
• Manage the Division's website and digital resources by maintaining the agency website and intranet, coordinating content updates, and ensuring information is accurate, accessible, and user-friendly.
• Support technology and continuous improvement initiatives by collaborating on data and reporting efforts, coordinating IT and accessibility requests, and contributing to operational planning and process improvements.
• Partner with and support the Commissioner and agency leadership; coordinating executive priorities, meetings, and operational activities.
• Research, monitor, and summarize emerging issues, industry trends, and developments affecting the Division's regulated financial services sectors to provide timely information and insights to agency leadership.
• Coordinate cross-functional projects and agency initiatives by bringing together stakeholders, tracking milestones and action items, documenting progress, and helping ensure projects move forward successfully.
• Identify opportunities to improve operations by helping identify and implement process improvements, technologies, and tools, while contributing to business continuity planning, risk assessments, internal controls, and other continuous improvement initiatives.
• Manage the Division's website and intranet by coordinating content updates, ensuring information is accurate, accessible, and user-friendly, and partnering with Commonwealth resources to resolve technical issues and enhance digital services.
• Serve as the agency's liaison for digital accessibility and technology coordination, working with Commonwealth partners and internal staff to address accessibility needs, coordinate technology-related requests, and support digital initiatives.
• Support data, reporting, and information management efforts by assisting with reporting, data governance, records management, and operational documentation.
• Coordinate the development and maintenance of operational procedures, guidance documents, and project documentation to support consistent agency operations.
• Monitor project activities and operational processes, evaluate progress, and recommend improvements to management.
• Provide operational support across the Division, including assistance with special projects, agency-wide initiatives, and occasional support for the Operations and Legal Units as needed.

Benefits

• Hybrid Position
• Flexible Schedule
• Paid Leave
• Retirement: Participation in the Commonwealth’s State Employee Retirement System.
• Training and Development: The Division offers training opportunities through the agency, regulatory partners, and the Commonwealth. Employees are also eligible for tuition remission at Massachusetts public colleges and universities.
• Comprehensive Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree