Program Consultant I
About The Position
CET is hiring a Program Consultant I, focusing on CT Residential Energy Programs. In this full-time role, you will work with homeowners as part of the Weatherization Assistance Program (WAP) and the Connecticut residential energy team. As a Program Consultant, you will provide outreach, screening, and application assistance for customers. Applicants for this position must be located in Connecticut, Southern Massachusetts, or Rhode Island. This is a remote position; however, candidates will be required to attend a limited number of in-person meetings throughout the year.
Requirements
- At least 2 years of customer service experience and written communications experience.
- Strong communication skills with an ability to establish rapport with customers, clients, vendors, and coworkers on the phone, over email, and in meetings.
- Accuracy and attention to detail required.
- Strong organizational and time management skills with the ability to work independently and with minimal supervision.
- Ability to work with multiple programs and deliverables in a collaborative environment.
- High-speed Internet access and a working location free from distractions and interference during business hours.
Nice To Haves
- 1 year of energy-related experience is preferred.
- Experience in CRM platforms is helpful, such as Salesforce.
- Ability to speak Spanish, Portuguese, Haitian, or Chinese is helpful but not required.
Responsibilities
- Provide customer intake and scheduling services and communicate program information to customers and prospects over the phone and through email.
- Educate customers about available program offers.
- Administer hotlines and email communication and responds to customer inquiries and problem solving professionally and effectively.
- Schedules applicable program services with qualified customers using scheduling software.
- Enter data into appropriate platforms to track customer interactions and results.
- May conduct quality checks of customer files, data reports, and/or technical service schedules.
- Act as liaison with vendors, partners, customers, and other stakeholders, as required.
Benefits
- Health, wellness, and paid time off benefits begin on your very first day with us, so you're supported from the start.
- generous paid time off including vacation and personal/sick time
- 8 paid holidays and 5 floating holidays
- comprehensive medical and dental insurance with generous employer contributions
- flexible spending health and dependent care accounts
- vision insurance
- life insurance which includes an employer paid group plan
- disability insurance
- supplemental accident, critical illness, and hospital indemnity insurance
- pet insurance
- an employer paid Employee Assistance Program
- monthly mindfulness and stress reduction offering
- a retirement plan with a 3% company match
- a monthly $85 stipend for your home internet and/or phone expenses.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
