Program Consultant, Dealer Training and Development
About The Position
Dealers are the driving force behind our brand, holding a special place in the hearts of Canadian consumers within the communities they work and live in. The Dealer Training and Development team ensures that new Dealers develop the competencies they need to lead Canadian Tire and Party City businesses. Reporting to the Manager of Dealer Training & Development, the Program Consultant, Dealer Training and Development, prepares new Dealers for their career as a Canadian Tire Associate Dealer. The Program Consultant is accountable to support end to end training program delivery, including planning, coordination, progress tracking, and direct coaching of Training Dealers.
Requirements
- Proficient in Microsoft Office (Excel, PowerPoint, Outlook, Copilot)
- Exceptional communication skills with some facilitation and presentation experience to confidently lead training sessions and interact with personnel ranging from store associates to cross functional leaders.
- Strong customer focus with emphasis on building and sustaining relationships with Trainees, Subject Matter Experts and store owners
- Self-starter who is driven, works well with minimal supervision and who can work autonomously within a strong team environment
- Ability to balance competing priorities to deliver results
- Curiosity, always seeking ways to develop oneself, and leverage technology to identify and improve
Nice To Haves
- Canadian Tire Retail Store experience (Store Operations, Ordering or Automotive) knowledge an asset.
- Bilingual (English and French) an asset
- A combination of experience, technical training and knowledge of Instructional design fundamentals (adult learning principles, blended learning) will also be considered an asset.
Responsibilities
- Support coordination of multi-phase training plans which includes planning, coordination, progress tracking
- Maintain and manage training content for on assigned curriculum of the Dealer Training Program
- Develop and maintain a network of Subject Matter Experts and key business contacts, including Canadian Tire store owners, field, and Home Office teams to stay up-to-date and ensure training is in line with current business priorities, procedures and practices and industry trends
- Analyze results to identify performance gaps and adjust training as required
- Coach and provide ongoing feedback to Trainees on overall training program performance.
- Assess training progress and performance, addressing any training adjustments required
- Identify and effectively communicate any performance or planning risks (e.g., trainee readiness, SME availability)
- Be an active contributor in developing and implementing a vision for the future of the Dealer Training Program. This includes staying informed about training trends and best practices that optimize the learning experience and ensure continuous improvement of the program
Benefits
- Career growth opportunities
- product discounts
- competitive salaries and wages
- store discounts
- supported learning through our Triangle Learning Academy
- Canadian Tire Profit Sharing
- retirement and savings programs for eligible employees
- enhanced flex benefits program
- mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families
- total well-being, and mental health tools and resources for all employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
