Program Compliance and Performance Analyst - ANALYST III

State of Colorado•Denver, CO

1d•Hybrid

About The Position

The Division of Child Support Services (DCSS) aims to ensure financial and medical support for children by locating parents, establishing paternity and support obligations, enforcing these obligations, and connecting parents with resources to overcome payment barriers. This work unit leads the Colorado Child Support Services (CSS) program by assessing and improving program compliance and performance. The unit's purpose is to continuously enhance the operation of Colorado's CSS program through quality supervision and guidance to 54 county CSS programs. The goal is to improve county program compliance and performance, maximize their ability to provide quality CSS services, increase child support collections, and achieve compliance and performance goals, ensuring public funds are used efficiently. This position supports counties in program compliance and performance management through collaborative action plans and data analysis, acting as a regional representative for policy and program compliance. It also serves as a subject matter expert for the Colorado Vital Events System (COVES) interface and associated audits, and for assigned areas. The role involves developing program compliance and performance management goals aligned with the Division’s strategic plan, analyzing the effectiveness of program goals and initiatives, and recommending/implementing changes. The position is responsible for improving statewide program compliance, performance, and effectiveness, ensuring policy compliance with statutory and regulatory requirements, and using adult learning methods to train staff on work-related tasks. It also involves fostering partnerships with county partners through regular engagement and visits.

Requirements

Six (6) years of relevant experience in the child support services program that includes process improvement, quantitative or qualitative data evaluation and/or performance management duties aimed at informing program and policy decision-making.
OR A minimum of at least Two (2) years in relevant child support experience in process improvement, quantitative or qualitative data evaluation and/or performance management duties aimed at informing program and policy decision-making in combination with related education in Public Administration, Human/Social Services, or related degree that totals 6 years.
Additional appropriate education will substitute for the required experience on a year-to-year basis (up to 4 years).
Minimum of two years in child support services program work is required.
1075 background check (access to Federal Tax information) and reference check required.
This position requires State of Colorado residency at the time of application (unless otherwise identified in the posting), and residency within the state throughout the duration of employment in this position.
Valid US Driver's License required.

Nice To Haves

Relevant years of State service should be considered as a preferred qualification and given weight under the process.
Part-time relevant years of State service will be prorated.
Relevant years of State service will be considered as a preferred qualification and given the weight of at least 15% of the overall score under the process.
Ability to use performance and compliance data, and performance and process improvement strategies to improve outcomes and ensure compliance with regulations and law.
Ability to conduct a comprehensive review and analysis of all factors affecting a performance measure and compliance requirements.
Ability to derive logical conclusions from available information, utilizing a combination of judgment and formal guidance, to determine if program objectives and compliance with regulations have been met.
Ability to analyze multiple sources of information to increase performance and monitor compliance across counties.
Ability to effectively communicate in both written and verbal formats to high level audiences
Experience synthesizing and delivering complex information for use at a management level
Experience presenting data and key findings to high level audiences
Ability to create recommendations for the graphic presentation of performance data
Experience proactively identifying and addressing potential areas of risk
Experience in continuous quality improvement
Proven organizational skills
Experience with the Automated Child Support Enforcement System (ACSES)
Proficiency in Microsoft Office suite, specifically PowerPoint and Excel, and G-Suite including Gmail, Hangouts, Calendar, and Docs, Sheets, Slides, and Forms

Responsibilities

Regional Representative/County Compliance and Performance Management Analyst
Child Support Program Subject Matter Expert
Training Design, Development & Delivery
Colorado Vital Events System (COVES) Interface Program Expert
Conduct COVES Audits
Other Duties as Assigned

Benefits

PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans
Medical and dental health plans
Employer supplemented Health Savings Account
Paid life insurance
Short- and long-term disability coverage
11 paid holidays per year plus vacation and sick leave
State of Colorado Employee BenefitHub Resource Center
Employee Wellness program
Excellent work-life programs, such as flexible schedules, training and more
Remote work arrangements for eligible positions
Some positions may qualify for the Public Service Loan Forgiveness Program