Program Assurance Officer

Safety Codes Council•Edmonton, AB

25d•CA$84,525 - CA$110,400•Hybrid

About The Position

The Safety Codes Council (the Council) is a leader in Alberta’s structural and technical safety system. What we do matters – our work helps make the province safer, supports healthy communities, and contributes to lasting economic growth and prosperity. As an independent regulatory agency, the Council is responsible for helping ensure that Alberta’s structures and equipment are safe, accessible, and resilient. What sets us apart isn’t just the impact of our work – it’s how we do it. Our people are trusted professionals who value sound judgment, learning, and integrity. We’ve built a collaborative, service‑oriented culture where work is meaningful and where people are supported to grow, contribute, and do their best work. We're looking for a Program Assurance Officer to join our Alberta Safety Codes Authority (ASCA) team and help strengthen how safety codes services are delivered across Alberta. In this role, you'll evaluate program and agency performance, identify trends and risks, and provide recommendations that improve service delivery and customer experience. If you’re proactive, service-minded, and motivated by work that makes a real impact on public safety, we'd love to hear from you!

Requirements

Post-secondary degree in business, public administration, occupational health and safety, or a related field. Equivalent combinations of education and experience will be considered.
Familiarity with project management principles.
At least 2 years of progressively responsible experience in a similar role.
Experience in program delivery, client inquiry resolution, and process improvement
Experience analyzing and synthesizing data to support decision-making and reporting
Proficiency with Microsoft 365 tools to support collaboration, document management, program coordination, and workflow efficiency
Strong digital literacy, including the use of generative AI tools
Exceptional communication and relationship-building skills.
Sound judgment, integrity, and professionalism.
Strong analytical and critical-thinking abilities.
Adaptability and resilience in a dynamic environment.
A strong attention to detail and commitment to quality.
Digital proficiency and confidence leveraging technology to improve outcomes.
Initiative, curiosity, and a commitment to continuous learning.
A valid Class 5 Driver’s Licence and the ability to travel occasionally.

Nice To Haves

Experience reviewing or approving safety codes permits
Experience with compliance monitoring and enforcement practices
Knowledge of Alberta’s safety codes system, including legislation, regulations, and processes

Responsibilities

Evaluate program, agency, and service delivery performance to identify risks, trends, and opportunities for improvement.
Analyze compliance results and performance data to maintain regulatory effectiveness and support informed decision-making.
Interpret legislation, regulations, and program requirements to promote consistent application across the safety codes system.
Provide guidance on permit-related matters, compliance requirements, and service delivery standards.
Develop reports, performance measures, and insights to support program monitoring and continuous improvement.
Build awareness of program requirements through stakeholder engagement, knowledge sharing, and collaboration.
Respond to inquiries, escalations, and emerging issues with a customer-focused approach.
Identify potential risks and opportunities to improve processes, enhance customer experience, and strengthen program effectiveness.
Collaborate with internal teams and external partners to support consistent, accountable, and high-quality service delivery.