Program Associate

Resource Innovations•Chicago, IL

3h•$65,000 - $80,000•Onsite

About The Position

Resource Innovations is seeking a Program Associate to join our growing team in Chicago, IL. As a Program Associate with Resource Innovations, you will provide vital administrative support for several residential energy efficiency programs across the Midwest. You will perform a range of tasks to support the programs in achieving energy savings goals using program systems and procedures to assess project eligibility, track and report project milestones, and process project data. The Program Associate will also support new initiatives, lead customer and contractor communications when needed, and assist with budget tracking, invoicing, and other internal projects as needed. Resource Innovations (RI) is a women-led energy transformation firm focused on impact. Building on our expertise in energy efficiency, we're constantly expanding our portfolio of clean energy solutions to guide utilities through increasingly complex, connected challenges. Load flexibility. Electrification. Carbon reduction. With every step, we're leading the charge to power change.

Requirements

Must be located in the Northern, IL area or willing to relocate within 30 days of acceptance
BS or BA or 2+ years of relevant work experience in customer service, energy efficiency or administrative support roles
Self-motivated and highly organized, with the ability to prioritize tasks and manage multiple responsibilities effectively
Results-driven and able to collaborate across all levels of an organization to deliver on commitments and meet objectives
Experience with various Microsoft programs (Word, Excel, OneNote and Teams) and Salesforce or other CRM systems
Interest in sustainability and passionate about making a meaningful impact on the environment.

Nice To Haves

Excellent verbal and written communications skills with clients, the public, and all levels of internal employees
Exceptional attention to detail, time management, and organizational skills
Self-motivation and exceptional follow-through skills are a must
Ability to work independently as well as collaboratively within a team environment.

Responsibilities

Accurately responds to requests and inquiries from program participants, contractors, and clients in a professional and timely manner, ensuring high levels of customer and client service.
Prepares weekly and monthly reports for internal and external purposes, ensuring compliance with terms of contract, relevance of content, and professional presentation.
Support outreach efforts to program customers, contractors, and community-based organizations as needed.
Coordinates with internal support and cross functional teams including Operations, Planning, Finance, IT, Engineering, and Marketing.
Participates in team meetings to provide updates and address action items.
Manages data and uses database system(s) to track project details, milestones, and deliverables.
Ensures adherence to internal and system protocols using RI systems, documents, and tools.
Complies and reviews project documentation, ensuring data integrity and quality control of systems and processes.
Assists program teams in collecting missing data.
Identifies and escalates issues as appropriate and recommends strategies to address issues.
Other duties as assigned.