Program Assistant - 3pm-11pm Saturday to Wednesday

Catholic Charities of Baltimore•Baltimore, MD

2d•Onsite

About The Position

Catholic Charities of Baltimore is seeking a Program Assistant for the Weinberg Housing & Resource Center (WHRC), a low-barrier emergency shelter serving more than 275 adult men and women each night in Baltimore City. WHRC provides shelter, meals, showers, laundry, case management, convalescent care, and other supportive services designed to help individuals move toward stability, self-sufficiency, and permanent housing. The Program Assistant is a direct-service position supporting adults experiencing homelessness in a busy emergency shelter environment. This is not an administrative or desk-based role. Program Assistants help maintain a safe, respectful, and supportive environment while responding to resident needs, monitoring activity throughout the facility, documenting incidents and services, de-escalating difficult situations, and assisting with day-to-day resident needs. The work can be fast-paced and unpredictable. Residents may be experiencing stress, frustration, conflict, behavioral health challenges, trauma, or crisis. Successful Program Assistants are patient, dependable, compassionate, and able to remain calm while using sound judgment and maintaining professional boundaries.

Requirements

One year of related experience preferred, particularly experience working with individuals experiencing homelessness or other at-risk populations.
Strong interpersonal and communication skills.
Ability to build positive relationships with people from diverse backgrounds and experiences.
Ability to remain courteous, patient, calm, and professional in challenging situations.
Ability to intervene in and de-escalate conflict respectfully and effectively.
Dependable attendance and punctuality.
Ability to use, or willingness to learn, basic computer systems, email, online training platforms, and required software.
Knowledge of basic personal care, housekeeping, and related support practices is helpful.

Nice To Haves

Experience working with individuals experiencing homelessness or other at-risk populations.

Responsibilities

Provide respectful, client-centered support that helps residents feel valued, informed, and treated with dignity.
Monitor activity throughout the building and grounds to help maintain a safe and secure environment for residents, staff, volunteers, and visitors.
Respond to resident concerns, incidents, emergencies, and crisis situations calmly and professionally.
Help de-escalate conflicts and challenging interactions using respectful communication, sound judgment, and established safety procedures.
Assist residents with essential services including meals, clothing, laundry, hygiene needs, and maintaining safe and clean living spaces.
Orient residents and volunteers to services, expectations, available resources, policies, and program procedures.
Inform residents of available services, their rights, and available processes for addressing concerns or grievances.
Maintain accurate logs, records, incident reports, and other required documentation.
Communicate concerns, observations, and important information promptly to supervisors and team members.
Collaborate with staff, volunteers, and community partners to support coordinated services and continuity of care.
Follow program policies, procedures, safety expectations, and established guidelines.
Perform other duties as assigned to support safe and effective shelter operations.