Program Assistant - PACU
About The Position
The Harborview Post Anesthesia Care Unit (PACU) has an outstanding opportunity for a Program Assistant. This position is fully on-site and involves performing general clerical duties such as answering and screening telephone calls, processing mail, assembling and sending information to patients, monitoring supply inventory and ordering and stocking supplies, and maintaining a record of services ordered. The role also includes escorting patients to various treatment areas. The Ambulatory Surgery Unit (ASU) and the Post Anesthesia Care Unit (PACU) provide pre-operative preparation for in-patients and post-operative care for both in-patients and morning admissions. The ASU and PACU areas can also be utilized for conscious sedation and recovery for special procedures or anesthesia-assisted procedures. ASU and PACU care for pediatric and adult populations, serving various surgical specialties.
Requirements
- High school graduation or equivalent AND two years of full-time clerical experience OR equivalent education/experience.
Responsibilities
- Float between the ASU and PACU patient care area and the two Waiting Areas as needed for patient and family check-in as well as providing clerical duties as directed by the Charge RN or Management.
- Respond to patient questions and provide directions to specified areas such clinics, units, ancillary departments, support services, parking, and eating facilities.
- Assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources.
- Ensure positive and professional first impression of the clinic while communicating pleasantly and in a manner that optimizes patient privacy.
- Schedule new, return, ancillary, and procedure appointments consistent with patient needs and scheduling guidelines.
- Obtain authorization and complete required documentation.
- Coordinate obtaining interpreters for patients.
- Arrange for patient transportation to outside facilities and coordinate patient transportation within facility.
Benefits
- For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
