Program Assistant (LA4) - Casual

City of Quinte West•Quinte West, ON

2d•Hybrid

About The Position

The Program Assistants (LA4) perform primarily programming with some customer service roles and responsibilities to grow the library and offer patrons an excellent library experience. This position is flexible and creative as time is spent planning and delivering library programming that enhances our community by developing creativity, literacy and technical skills. One shift may be spent teaching adults basic sewing skills in our Makerspace and the next out at a Youth Centre with teens. The Program Assistants (LA4) serve all members of the public with enthusiasm, tact and compassion. As an essential part of the library team, this position will be well informed and passionate about the services, programs and events offered by the library.

Requirements

A minimum of a two (2) year college diploma.
Good communication skills and the ability and enthusiasm to promote the Collections and Services of the library.
Good computer skills, tech savvy and able to troubleshoot technology issues for library patrons.
A commitment to excellent customer service.
A commitment to self-directed learning and skills development.
A commitment to a culture of teamwork and collaboration.
Flexibility and a positive attitude towards an evolving workplace.
Knowledge of and interest in books and reading with skills to deliver good reader’s advisory.
A minimum of six (6) months’ of experience in programming is required.
Demonstrated experience in assisting with technology.
Demonstrated experience in excellent customer service.

Nice To Haves

Library specific post-secondary education.
Three (3) year undergraduate degree.
Experience in a public library setting is preferred.

Responsibilities

Assist Librarians in planning the programming guide.
Prepare and plan for assigned programs.
Deliver programming and events.
Work collaboratively with the programming department and Media staff.
Represent the library at outreach and pop up events.
Assist in organizing and tidying of the activity room, supply room, programming room and Makerspace.
Trained in the safety measures and patron waivers for all equipment.
Understand the operating systems of all equipment.
Tidy the Makerspace after every program and event.
Assist in developing programming using Makerspace resources.
Assist patrons with equipment and services offered in the library makerspace.
Rove throughout the library proactively assisting Patrons at the point of contact.
Perform circulation duties accurately: Check out library materials; including at Self Check stations.
Applying routines for Readers advisory; including requests for reserves and interlibrary loans.
Printing, Copying and Computer assistance including Pay Station.
Handling payments including Rentals, print/copying, merchandise; including balancing the float.
Sign up and renew library members; including online requests.
Gathering material on the pick list.
Answer circulation email.
Resolving patron issues.
Provide technology assistance to patrons such as but not limited to: Help patrons logging on to computers, printing, scanning, connecting to wifi, basic internet searching, basic form filling, email and attachments.
Assist and instruct patrons on the use of self-service technology, including check out, catalogue, App, website and databases.
Assist patrons with personal portable devices, as required.
Assist patrons with equipment and services offered in the library makerspace, as required.
Perform opening and closing duties.
Keep current with Library Services, Programs and Events.
Understand and promote Databases and Partnerships.
Ensure adherence to library policies, including Health & Safety, Personnel and Circulation.
Seek out training opportunities to grow Library skills and knowledge.
Check, print and tidy all brochures, boards and signage.
Maintain all displays to merchandise library materials.
Return furniture to assigned spots; daily and after events/programs.
Dust, vacuum and wipe down tables when needed.
Contribute to projects as directed.
Other duties may be assigned.
Greet and assist patrons in a warm, welcoming respectful manner.
Accept changes in the workplace with optimism; as opportunities to learn and grow.
Use de-escalation techniques to address difficult customer service situations.
Maintain confidentiality regarding library user information.
Demonstrate loyalty and commitment to the organization.