Program Assistant

Meals on Wheels of RI•Providence, RI

13d•Onsite

About The Position

Meals on Wheels of RI’s mission is to meet the nutritional and special needs of older adults and other eligible populations in order to help them maintain their independent lifestyles. We envision a Rhode Island where all seniors live nourished lives with independence and dignity. Since 1969, Meals on Wheels of RI has worked to address the issues of food insecurity and social isolation as risk factors for negative health outcomes amongst homebound older adults. Through nutritional and other programming, the organization works to empower seniors across the state to live healthier, safer, and happier lives as they age with independence. The core values of our organization are: Empathy, Dedication, Respect, Accountability and Excellence. The Program Assistant supports the day-to-day operation of Meals on Wheels of RI’s Home-Delivered Meal Program. This role is primarily responsible for supporting volunteer operations and coordinating meal delivery routes. This includes assisting with the coordination of the home-delivered meals and delivery routes, providing phone support, and customer service.

Requirements

Commitment to Meals on Wheels of RI mission & values
Commitment to a work environment that promotes DEI practices
Possesses high energy, positive attitude, dedication
Embraces teamwork and flexibility
Shows attention to detail, organizational skills and the ability to multitask
Offers a high degree of initiative
Computer proficiency (MS Excel, Word, and database programs)
Sound professional judgment, an exemplary moral compass, exceptional personal integrity, and high ethical standards that engender trust, and proven leadership capabilities
A proven ability to identify, navigate, and successfully interact within the dynamics of a fast-paced environment
1-3 years of experience in a nonprofit setting
High School degree or equivalent education or experience
Experience working with older adults
Clear results of a background and motor vehicle record check

Nice To Haves

Community Health Worker Certification, preferred

Responsibilities

Support volunteer meal delivery operations
Schedule volunteers and arrange substitutes
Maintain communication with volunteers
Maintain volunteer database records
Support volunteer recruitment and training
Support the activities of day-to-day of the Home-Delivered Meal Program
Take client referrals, cancellations, restarts, no answers, etc. from various sources and input said information into the database system
Prepare correspondence and information for clients, to include but not limited to new start packets, birthday cards, menus, etc.
Update referral records pertaining to missing or incorrect information.
Assist in notifying new clients and/or their guardians of the start date, review the guidelines for the meal program and activate and update status utilizing the SERVtracker program
Provide assistance and serve as back-up to other team members as needed
Participate in team meetings and special events
Other duties, per the ever-changing needs of the organization