Program Assistant (NPS, Buffalo National River)

Great Basin Institute•Harrison, AR

6d•Onsite

About The Position

The Research Associate Program at GBI, in cooperation with NPS at Buffalo National River, is recruiting one (1) part time Program Assistant to support information technology operations and day-to-day IT needs within the park. The selected candidate will assist with computer setup and troubleshooting, user support, software and equipment maintenance, data and workflow management, and other technology-related tasks that help support park operations.

Requirements

Experience in assembling components, configuring, replacing computers and peripherals;
Familiarity with physical computer connections and cabling;
Competent in Windows OS, Microsoft Office Programs, to include installation;
Familiar with network topography and components;
Must provide a valid driver’s license and possess a clean driving record;
Successful applicants must complete a Department of Interior (DOI) Background Investigation (BI) or submit paperwork to NPS human resources indicating an active and fully adjudicated BI has already been completed prior to beginning position.
Must meet PLC age requirements and U.S. citizenship requirements.

Nice To Haves

Enrolled in a Computer related discipline, or working toward a CompTia A+ certification;
Comfortable with IP setups to include static/dynamic configurations on both pc’s and printers;
Strong communications skills, both written and verbal;
Able to communicate complex concepts to non-technical users.
Willing to effectively work with customers having computer problems and sympathize with their frustrations.

Responsibilities

Support information technology operations at a unit, including limited phases of computer technology functions for personal computers (PCs);
Install and test PCs and associated peripheral devices according to manuals and instructions;
Troubleshoot commonly occurring problems and assist users in resolving them, referring highly technical issues to a computer specialist;
Prepare minor programs such as batch programs, make simple program revisions, and validate existing programs by updating and revising instructions as needed;
Support subject matter specialists by entering and retrieving information from a PC, formatting reports using standard software, and recommending use of available systems;
Order supplies, arrange for equipment repairs, and maintain files associated with equipment, records, and equipment maintenance;
Verify output data to ensure format, quantity, and print quality are adequate and as required; notify users of changed priorities and status of their work, and when high priority work is completed;
Trace and document existing and proposed workflow with software systems planned and designed by others.