Program Assistant

Research Foundation of The City University of New York•New York, NY

3d•Onsite

About The Position

The Program Assistant plays a key role in supporting the daily operations of the CSI Innovation Hub and the successful delivery of its accelerator program. This position is responsible for providing comprehensive administrative, logistical, and operational support, ensuring that programs and initiatives run efficiently and effectively. The Program Assistant helps coordinate resources and activities to deliver a high‑quality experience for startups, mentors, students, community members, and key stakeholders.

Requirements

1-3 years of experience in an administrative or support role
Strong organizational skills, with the ability to manage multiple tasks and meet deadlines
Technically proficient and tech‑savvy, with a strong working knowledge of Microsoft Office, Google Workspace, and a range of digital productivity and event management tools; able to learn, adopt, and optimize new tools quickly
Excellent communication skills (written and verbal), with the ability to interact effectively with startups, mentors, and stakeholders
A proactive, team-oriented approach with the ability to handle both independent and collaborative tasks
Highly organized and detail‑oriented, with the ability to manage multiple priorities effectively
Adaptable and responsive, able to adjust to changing needs while providing reliable support
Strong interpersonal and communication skills, with a customer‑service‑oriented approach to working with diverse stakeholders
Motivated and enthusiastic about supporting startups and contributing to a collaborative, fast‑paced innovation ecosystem

Nice To Haves

Bachelor’s degree preferred
Experience with social media platforms and marketing tools is a plus

Responsibilities

Scheduling Innovation Hub meetings, including mentor meetings, investor meetings, workshops, and events, ensuring alignment with the program calendar, and as needed by the Director.
Support the accelerator program by maintaining records of participant progress, feedback, and essential program documents, as well as assisting with the preparation of documentation related to compliance and reporting purposes.
Help prepare reports, presentations, and other communication materials for program updates and evaluations.
Collect participant feedback during and after the program, assisting in the evaluation of program success.
Act as a primary point of contact for startups for logistical inquiries and general program support, assisting with day-to-day questions, as well as making referrals as needed.
Provide reminders and assistance to startups regarding important deadlines, requirements, and deliverables.
Assist in booking venues, coordinating catering, and managing logistics for in-person and hybrid events, under the direction of the Program Coordinator.
Ensure that necessary materials, such as presentation slides and handouts, are prepared and available for each session, working with the Program Coordinator to confirm requirements, including technical assistance.
Assist in promoting the accelerator program through various communication channels, including newsletters, website updates, and social media platforms, under the guidance of the Divisional Marketing Manager.
Capture content from workshops, mentorship sessions, and events, supporting the marketing team with material for promotional purposes.
Other duties as assigned.