Program Assistant - Community and Continuing Education 75%

Clark College•Vancouver, WA

1d•Onsite

About The Position

Clark College is hiring a permanent, classified Program Assistant to support the Community and Continuing Education (CCE) department at its Columbia Tech Center location. The position is 75% FTE, works 30 hours per week, is overtime eligible, and is benefits eligible. The work is in person, Monday through Thursday, with hours scheduled between 8:30 a.m. and 4:30 p.m. The position reports to the Director of Community, Continuing Education, and Customized Training and works as part of the CCE team. The initial appointment includes a six-month probationary period; permanent status follows successful completion of probation. The position is represented by the Washington Public Employees Association. The Program Assistant supports CCE programs and operations by providing information and customer service, handling registration and data entry, maintaining records, assisting with projects, and coordinating testing operations. The role requires accurate clerical and technical work, effective communication with diverse groups, and the ability to manage competing priorities and deadlines.

Requirements

High school diploma, GED, or equivalent.
One year of experience in an office or customer service setting.
Experience using Microsoft Office Suite, Teams, and Zoom.
Excellent written, oral, and interpersonal communication skills and the ability to communicate effectively with diverse groups and individuals.
Ability to work well with people of all ages from academically, culturally, and socioeconomically diverse backgrounds.

Responsibilities

Provide information to students, program participants, instructors, staff, and the public about programs, courses, registration, fees, schedules, policies, and procedures.
Respond to telephone, voicemail, email, and in-person inquiries; research and resolve routine questions and registration issues; and refer individuals to appropriate campus departments or resources when necessary.
Perform student registration and related data-entry activities.
Interpret and explain established program policies and procedures and maintain effective working relationships with campus departments, instructors, students, community members, and outside agencies.
Perform detailed technical and clerical work accurately while managing multiple priorities and deadlines.
Support the Community and Continuing Education class program and related administrative and operational activities.
Maintain accurate records and use databases, spreadsheets, and specialized program systems.
Assist program staff with daily, quarterly, and special projects and assignments related to operations.
Apply program-specific knowledge and interpret and communicate established policies and procedures.
Provide accurate, professional customer service and communicate effectively with students, staff, instructors, and the public.
Coordinate and administer testing operations, including candidate admissions, exam proctoring, testing security, documentation, incident reporting, and preparation of testing facilities, equipment, and materials.
Perform related duties as required.

Benefits

Vacation and sick leave
Medical insurance
Dental insurance
Life insurance
Long-term disability insurance
Retirement benefits
Tuition waiver
On-campus early childhood education care program, subject to registration and availability
Gym and recreation facilities available for membership
Wellness workshops and events