Program Assistant, Enhanced Care Management
About The Position
The primary focus of the Program Assistant is to provide comprehensive administrative support for the Enhanced Care Management program. This includes routine support services, electronic health record data entry, and various administrative tasks towards ensuring internal compliance and external compliance with collaborating agencies and contracted Medi-Cal Managed Care Plans. This role will support intakes, referrals, documentation and billing. It is essential in supporting all Medi-Cal Managed Care Plans systems, ensuring seamless integration and coordination across different platforms. The position requires collaboration with multiple departments to enhance the efficiency and effectiveness of the program.
Requirements
- High School Diploma or equivalent.
- One year experience in an administrative assistant capacity, preferably within a medical office or mental health program.
- Proficient in using Microsoft Office, specifically Word, Excel, and Outlook.
- Ability to work independently, with a broad range of delegated responsibilities.
- Good grammar, diction, ability to write clearly and concisely.
Nice To Haves
- An associate or bachelor’s degree in a related field from an accredited college or university is preferred.
- Experience working in social services, education, mental health, or related fields (preferred but not required).
- Excellent communication and interpersonal skills—you're a connector, a listener, and a problem solver.
- A passion for lifelong learning and professional development.
- Ability to adapt to a fast-paced environment and work collaboratively with diverse teams.
- A growth mindset that aligns with Wayfinder’s mission to empower and support marginalized communities.
Responsibilities
- Provide comprehensive administrative support for the Enhanced Care Management program.
- Perform routine support services.
- Conduct electronic health record data entry.
- Undertake various administrative tasks to ensure internal compliance.
- Ensure external compliance with collaborating agencies and contracted Medi-Cal Managed Care Plans.
- Support intakes, referrals, documentation, and billing.
- Support Medi-Cal Managed Care Plans systems to ensure seamless integration and coordination across different platforms.
- Collaborate with multiple departments to enhance program efficiency and effectiveness.
Benefits
- Generous Paid Time Off (PTO) policy
- 11 paid holidays
- Five winter holidays
- Medical, dental, vision, life, and long-term disability insurance
- 401(k) retirement plan with employer match up to 4%
- Employee referral program
- Education tuition assistance program
- Public Service Loan Forgiveness (PSLF) eligible
- Flexible spending account (FSA) plans
- Training and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
