Program Assistant

Cal Poly Pomona•Pomona, CA

12d•$4,150 - $4,482•Onsite

About The Position

The Student Support and Equity Programs (SSEP) department aims to make a positive difference in the lives of students through high-quality programs and services that support student success. The department oversees various programs and service areas that support populations that are primarily first-generation, low-income, students, such as the Educational Opportunity Program (EOP), Project Rebound (PR), Renaissance Scholars (RS), and Undocumented Students Services (USS). Undocumented Students Services supports the holistic success (academic, personal, professional) of undocumented students at Cal Poly Pomona. Services are open to all in the Bronco undocumented community, which includes students who come from mixed-status families, Temporary Protected Status (TPS), refugee status, and undocumented with or without Deferred Action for Childhood Arrivals (DACA).

Requirements

Combination - Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration, or a job‑related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown above may be substituted for the required education on a year‑for‑year basis.
DL NUMBER - Driver License, Valid and in State
Possession of these knowledge and abilities is typically demonstrated through the equivalent of one year of experience in professional Student Services work at the entry trainee level. Equivalent amounts of graduate-level job‑related education may be substituted for the required experience.
Working knowledge of the methods and problems of organization and program management; research and interviewing techniques; principles of individual and group behavior; the ability to rapidly acquire such knowledge of the organization, procedures, and activities of the specific campus to which the position is assigned; and the basic principles, practices, and major trends in the Student Services field to which assigned. Ability to rapidly acquire a working knowledge of the specific objectives of the campus Student Services program and its relationship to the total campus operation; interpret and apply program rules and regulations; gather and analyze data; reason logically, draw valid conclusions and make appropriate recommendations; present clear and concise information orally and in written reports; and establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations and other private and public agencies.

Nice To Haves

Knowledge and experience working with undocumented, low-income, first-generation, and diverse student populations
Strong verbal and written communication skills, including phone and in-person, emails, texts, etc.; communicate and listen attentively
Excellent interpersonal communication skills, ability to cultivate strong interpersonal relationships with students, faculty, and staff and work effectively with individuals of varying social and cultural backgrounds
Must protect the confidentiality of student personal information and comply with the Family Educational Rights and Privacy Act (FERPA)
Must comply with all university procedures and policies; interpret CSU admissions and financial aid guidelines
Technology savvy; proficiency in Microsoft applications

Responsibilities

Assist with outreach efforts for Undocumented Students Services (USS), and other departmental outreach efforts as needed (i.e.,outreach events, tabling, enrollment support)
Assist with community engagement both on and off campus with community organizations and/or donors as appropriate.
Assist with the program/center newsletter(s), website, and social media.
Assist with special projects as needed with event planning, coordination, and facilitation (i.e., Student Retreat(s), monthly meetings, community events, Success Seminars, mixers, graduation events. etc.)
Assist students, faculty, staff, and visitors visiting the office/center and make appropriate referrals to on and off campus resources as needed.
Help with the logistics and coordination of educational enrichment and community building activities that foster a positive learning community and leadership development for students.
Assist with the leadership development of office student staff (Peer Mentors, Student Engagement Ambassadors, etc.); assist with on boarding and trainings, etc.
Assist with various office and program operational tasks such as office coverage, tracking, reports (i.e., scholarship, verification tracking, etc.), assessment, etc.
Support the administrative and logistical needs required to execute services successfully (i.e., travel, communication, RSVPs, room reservations, catering, invoices, etc.).
Assist with hiring and payroll of student staff (Handshake postings, HR paperwork prep, and student timesheets, etc.)
Meet regularly with Lead(s); follow up on action items as appropriate.
Participate in SSEP and unit area(s) staff meetings and assigned committee meetings.
Participate in department in-services training, professional development activities as appropriate and needed to better serve SSEP student populations.