Program Assistant - Doraville

Goodwill of North Georgia•Doraville, GA

4d•Hybrid

About The Position

The Program Assistant provides administrative support to ensure the success of a program’s financial, mission, training, team, and marketing goals. This role is crucial for supporting the division, Career Services, and the overall mission of Goodwill of North Georgia, which aims to help people find employment. The assistant will handle various financial documents, act as a liaison between departments, manage participant records, and provide general administrative support to staff and program participants.

Requirements

High School Diploma or GED and at least three (3) years’ experience in general office duties.
Associate’s degree in business, administration, customer service, clerical, computer sciences, or closely related field and at least two (2) years’ experience in general office duties.
Must possess keyboarding/typing skills of 65 WPM with 95% accuracy.
Academic skills in reading, writing, and math must be at high school level.
Must possess computer skills to include Microsoft Word, Excel, Access, and Outlook software packages.
Ability to maintain the handling of confidential information.
Ability to prioritize competing tasks.
Ability to be flexible in hours and work location (within the service area) to accommodate the needs of the Program and Goodwill.
Must have excellent interpersonal skills, respectful of persons served and be adept in public relations.
Must have reliable transportation and a clean motor vehicle report (MVR).
The ability to push, pull and lift 20lbs. with or without accommodations.
Must be able to safely operate a vehicle and have a valid driver’s license.
Must be able to meet all physical requirements to perform all duties relating to Career Services including driving, material handling, transporting and carrying documents, handbooks and various supplies.

Nice To Haves

Bachelors or Associates degree in related field
Bi-Lingual (Spanish)

Responsibilities

Provide administrative support to the assigned program team(s) to ensure the success of the program’s financial, mission, training, team and marketing goals.
Prepare and verify financial documents, including billing, invoices, purchase orders, expense reports, check requisitions for Career Services programs and staff.
Act as a liaison between the Finance Department and Career Services to solve discrepancies in financial documents and report errors to designated supervisor.
Prepare performance reports for the appropriate program(s).
Submit staff and participants’ timesheets to the payroll department, receive checks from payroll by program, distribute paychecks and secure checks that have not been claimed.
Responsible for petty cash and check cashing.
Coordinate the ordering of office supplies.
Coordinate purchase of postage and shipping/mailing supplies, if applicable.
Receive and process all referral requests for services.
Create and maintain participant records for all referrals; including all participants referred, accepted and discharged into a service program with Goodwill.
Serve as the primary data entry person for all participant information entered into the participant database.
Provide administrative support to the staff as requested.
Ensure adequate supplies of general forms, training materials, and curriculum materials are available for staff.
Assist with meetings and trainings by copying agendas, taking minutes, ordering refreshments and picking up supplies, as needed.
Prepare annual individual training plan (ITP) for work and professional development, and report progress in achieving goals.
Maintain training and meeting attendance records.
Participate in internal and external audits.
Participate in cross divisional teams.
Provide mandatory reporting on all maintenance, safety and health concerns associated with assigned programs and sites.
Provide information via the telephone for public inquiries regarding all the training programs and services rendered at Goodwill.
Greet or provide receptionist duties as necessary for callers, visitors, and executives.
Act as liaison between the Goodwill staff, VR counselors and other referring partners, employers, program participants and their families.
Attend all meetings and trainings pertaining to this position.