Program Assistant- Youth ACT

Child and Family Services of Erie County, Inc.•City of Niagara Falls, NY

2d•$19 - $22

About The Position

The Niagara County Youth ACT Team is looking for a driven, and detail-oriented Program Assistant to help keep our program moving forward and making a difference in the community! In this vital role, you’ll support a passionate, multidisciplinary team that delivers intensive, community-based mental health services to youth (ages 10–21) and their families facing emotional and behavioral challenges. The Program Assistant provides outstanding customer service to clients, staff, referral sources, and community partners. You’ll handle front desk reception, scheduling, phone outreach, and ongoing communication with youth and families, while maintaining accurate records using the electronic health record (EHR) system. This role also includes essential clerical support such as scanning, filing, organizing, and coordinating team materials, along with serving as dependable backup for a variety of program-wide administrative tasks.

Requirements

Must have a flexible schedule, including morning and evening availability
At least two years of office experience, preferably in the human services field
Strong computer skills; technical testing will be required during the interview process
Excellent interpersonal skills, including written and oral communication
Experience interacting with children & adults with mental illness preferred

Nice To Haves

Associate’s degree in business, education, or related field preferred

Responsibilities

Complete administrative duties, following standard customer services protocol; demonstrate sensitivity to client trauma history, mental health issues, cultural barriers & socio-economic challenges
Participate in the phone queue as assigned, answering the telephone in a professional manner, resolving or routing the phone call appropriately
Model and practice sensitivity, fair treatment and acceptance of diversity in all interpersonal interactions
Participate and contribute to program Quality Improvement process
Promote the department, as needed
Complies with all agency policies and procedures
Handle all duties that are necessary from the clinical staff and in regards to their client roster. These duties include: mail distribution, faxing, case filing, opening and closing records, assisting staff with problems they experience while using the computer system, etc.
Be proficient in use of electronic record system.
Monitor client data and insurance information and follow up on coverage ineligibilities and problems
Record and manage all Medical Record Requests coming into the agency per agency policy