Program Assistant/Pediatric Clinic Position/ University of Maryland School of Dentistry

City of Baltimore, Mayor's Office of Employment Development • Baltimore, MD

13d • Onsite

About The Position

This position is for a Program Assistant in the Pediatric Clinic at the University of Maryland School of Dentistry. The role involves managing front desk operations, providing customer service to patients, scheduling appointments, verifying insurance, and handling patient payments.

Requirements

• High school diploma or general education degree (GED)
• 1 - 3 years’ related experience
• Related education may be substituted for experience on a year for year basis.

Responsibilities

• Responsible for telephone coverage of the front desk, taking and distributing messages, and answering all callers’ questions.
• Provides excellent customer service to patients arriving for appointments.
• Contacts faculty, students, and staff to inform them of patient arrival.
• Schedules appointments to accommodate patients; resolves scheduling conflicts and fits in emergency appointments.
• Confirms appointments with patients for the next business day.
• Verifies contact information and that insurance or medical assistance are still in force.
• Gets insurance pre-authorization of coverage.
• Informs patient of today's charges and any previous balance due before any service is rendered.
• Requests payment for any procedures in accordance with the University of Maryland Dental School's policies and procedures guidelines.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED