DOLA - Program Assistant I

State of Colorado•Denver, CO

6d•Hybrid

About The Position

The Division of Property Taxation (DPT) is responsible for coordinating and administering property tax law across Colorado to ensure uniform valuations and fair taxation for all property classes. This involves providing technical assessment assistance, promoting property valuation equalization, and supporting various governmental bodies including the Governor, General Assembly, and State Boards. The division also develops policy manuals, advanced education curricula, and provides on-site training and assistance to county assessors and their staff. This position offers programmatic and administrative support to the Property Tax Administrator and the Division of Property Taxation. It assists the Budget Analyst, serves as the Board Coordinator for State Board of Equalization and Statutory Advisory Committee meetings, and aids in the coordination of the Law Seminar and New Assessor Orientation. Key responsibilities include assembling and distributing the DPT weekly bulletin, arranging travel and meetings, drafting meeting minutes, performing data entry, maintaining the division’s website, and providing customer service to county officials, taxpayers, legislators, and the public. The role also assists in gathering data and assembling the Annual Report to the Governor. This position acts as the program administrator for the Division’s Education Program, overseeing registrations, invoicing, completion certificates, scheduling, and venue reservations. It provides assistance to county assessors, assessment staff, and internal instructors regarding the education program, monitors and updates the education calendar, and prepares course materials. The role involves interpreting and applying basic principles, rules, regulations, policies, and guidelines relevant to work assignments. Direct administrative support is provided to the Property Tax Administrator, Deputy Director, and State Assessed Section, including ordering office supplies and managing equipment. The position is the direct staff member responsible for coordinating and supporting the State Board of Equalization (SBOE) and the Statutory Advisory Committee (SAC), including creating meeting notices, scheduling, and communicating with members, internal staff, external auditors, and Attorney General representatives. The role also involves maintaining the Division website, ensuring all information is current, and coordinating updates with DOLA’s Digital Communications Team. Additionally, the position handles data input and support for the State Assessed Section, including logging extension requests and Annual Statements of Property, tracking extensions, and entering data from company Annual Statements of Property.

Requirements

Four (4) years of experience supporting a governmental division or program, providing administrative assistance, coordinating social media and/or managing web content.
Applicants must upload their unofficial college transcripts that include the student name, college name, courses completed and/or degree with date conferred with this application, in order to receive credit.
Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.
Strong customer service skills
Strong attention to detail
Strong organizational skills
Excellent verbal and written communication skills
Ability to work independently
Ability to multi-task and meet deadlines
Strong interpersonal skills
Proficiency with MS Office suite, Google Suite, and other database applications

Nice To Haves

State of Colorado government experience in an administrative or office support role
Experience using databases
Experience working with Microsoft Excel
Experience in customer service, including working with stakeholders with varying degrees of knowledge and/or technological skills
Experience creating and maintaining desk procedures
Experience working in an environment requiring multi-tasking skills

Responsibilities

Oversees registrations, invoicing, completion certificates, scheduling, venue reservations and other aspects of the Division of Property Taxation Education Program.
Assists county assessors, assessment staff, and internal instructors regarding the Division of Property Taxation Education Program.
Monitors and updates the education calendar and prepares and organizes course folders and ensuring proper course documents are included.
Plans, organizes, and develops the necessary procedures to establish best practices for the education folders and material management and distribution.
Assists the Property Tax Administrator, section managers and personnel within the work unit and agency.
Interprets, explains, and applies basic principles, rules, regulations, policies, precedents, guidelines, and objectives specific to work assignment.
Provides direct administrative support for the Property Tax Administrator (PTA), Deputy Director and State Assessed Section.
Determines appropriate funding source(s) to use when processing office supply orders or other purchase requests, and clears larger purchases with PTA prior to ordering.
Creates notices of meetings and scheduling of meetings for both SBOE and SAC.
Works with the Attorney General Representatives assigned to the boards; facilitates, coordinates and ultimately distributes information to board members, stakeholders and the public.
Receives and screens inquiries and ensures response and/or follow-up are completed.
Ensures clear and concise communication with customers, co-workers, supervisors, and appointing authority.
Researches information to resolve problems or concerns when the solution is unclear.
Maintains Division website ensuring all necessary information contained therein is current.
Provide information that needs to be uploaded, updated, changed or removed to DOLA’s Digital Communications Team.
Update website information including notification of public meetings, changes to the Assessors’ Reference Library, Annual Statements of Property for State Assessed taxpayer access, application and information for the timely filing of Exempt property Annual Reports and other information.
Logs in approximately 300 State Assessed extension requests and 630 Annual Statements of Property (ASOPs).
Tracks extension requests and sends confirmation letters.
Enters data for the state assessed section as necessary from company Annual Statements of Property.

Benefits

Medical and Dental Plans
Strong, secure, yet flexible Retirement Plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus pre-tax and ROTH 401K, and 457 plans
Employee Wellness Programs
Paid Life Insurance
11 paid Holidays per year plus Vacation and Sick Leave
Short and Long-Term Disability Coverage
RTD Eco Pass to all eligible State Employees
Flexible work schedule options and hybrid work options
Some positions may qualify for the Public Service Loan Forgiveness Program
Training opportunities
Variety of Free discounts on services and products available through the State of Colorado's Work-Life Employment Discount Program