Program Assistant, Financial Aid

Heartland Community College • Normal, IL

3d • Onsite

About The Position

We seek applicants for a full-time position to assist with daily operations and administrative processes in Financial Aid, with an emphasis on supporting the annual awarding of scholarships, including all promotion and selection processes. General responsibilities include, but are not limited to Provide telephone and front desk reception in a courteous and professional manner for the Financial Aid Office. Monitor incoming email. Give information and route inquiries as appropriate. Assist in processing institutional scholarships, including the promotion, selection, and awarding processes Advise prospective and current students/parents regarding financial aid programs, application, policy, and eligibility, elevating discussions to other Financial Aid staff as appropriate. Assist students in the completion of the FAFSA application as needed. Coordinate data entry of financial aid documents into PeopleSoft and other systems Work cooperatively within Enrollment Services and across the College to resolve individual student financial aid situations Assist in processing Federal Direct Stafford and Plus Loans in compliance with regulations set forth by the U.S. Department of Education.

Requirements

• Associate degree or appropriate experience/education
• Excellent written, verbal, and interpersonal communication skills
• Ability to work effectively and inclusively with diverse populations of students and families, employees, and the public
• Excellent judgment and discretion in dealing with confidential financial matters
• Ability to handle difficult situations
• Applicants must be authorized to work for any employer in the U.S.
• Ability to be present on-campus/in-person is required.

Nice To Haves

• Proficiency with Microsoft Office applications, such as Word, Excel, and Outlook
• Financial aid experience
• Community college experience
• Familiarity with PeopleSoft administrative software

Responsibilities

• Provide telephone and front desk reception in a courteous and professional manner for the Financial Aid Office.
• Monitor incoming email and route inquiries as appropriate.
• Assist in processing institutional scholarships, including promotion, selection, and awarding.
• Advise prospective and current students/parents regarding financial aid programs, application, policy, and eligibility.
• Assist students in the completion of the FAFSA application.
• Coordinate data entry of financial aid documents into PeopleSoft and other systems.
• Work cooperatively within Enrollment Services and across the College to resolve individual student financial aid situations.
• Assist in processing Federal Direct Stafford and Plus Loans in compliance with regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree