Program Assistant, Family Support Services

Housing Authority of Baltimore City•Baltimore, MD

About The Position

The primary purpose of this position is to develop and implement Family Support Services initiative programs for public housing residents. Duties include identifying resources, scheduling and conducting group meetings, and planning conferences, workshops, and seminars. Performance of the duties requires initiative, tact, and excellent public relations skills. All activities must support the Housing Authority of Baltimore City (“HABC” or “Authority”) mission, strategic goals, and objectives.

Requirements

High School Diploma or equivalent and a minimum of 5 years of experience working with public housing residents and performing community service work. An equivalent combination of education, training, and experience may be considered.
Availability to work some evenings and weekends as needed.
Successful completion of a prescreening investigation, including verification of employment history and education credentials.
A 6-month probationary period applies to this full-time permanent position.

Responsibilities

Assists residents and resident groups in identifying resources for implementation of Family Support Services programs that promote self-sufficiency and economic development.
Develops and implements Family Support Services initiative programs that strengthen resident leadership capacity.
Assists in surveying, educating, and encouraging public housing residents to participate in Family Support Services programs that will enhance the quality of their lives.
Serves as the liaison between the residents and the Director of Resident Services to provide feedback or concerns, and needs for the Family Support Services program development.
Establishes and maintains contact with residents, resident groups, and public and private agencies regarding resources for the implementation of Family Support Services programs, including grant funding.
Schedules and conducts group meetings with residents to explain management policy, procedures, and programs.
Plans conferences, workshops, and seminars for resident services.
Provides support to residents in the development, implementation, and evaluation of resident initiative programs.
Answers telephone and performs general office duties.
Performs other duties as assigned.