Program Assistant (Case Files)

General Dynamics Information Technology • USA DC Home Office (DCHOME), DC

6h • $26 - $30 • Remote

About The Position

The Case Files Analyst is responsible for managing, analyzing, and submitting responses to document requests, in support of a government agency. Duties include managing a shared inbox that receives requests for information, logging, tracking, and assigning requests. The role involves analyzing requests to understand the requestor, the information sought, and what can be released based on affiliation and SOPs. Collaboration with program and/or customer staff to compile requested documents is essential. Responsibilities also include reviewing files and redacting information as directed by SOPs, analyzing complex requests by reviewing previous scenarios and seeking guidance, and submitting completed requests based on timelines. Additionally, the role requires managing, tracking, and authorizing child advocate appointments for program participants and participating in special projects such as fulfilling large document requests for litigation inquiries. Assistance to the FOIA team with processing requests and other tasks is also part of the role.

Requirements

• 3 + years of related experience
• 2+ years of related document or program analysis experience working at an agency that provides services for underserved/vulnerable populations.
• Must have demonstrated experience working with sensitive documentation, an understanding of the proper handling of PII and experience following SOPs outlining the release of information.
• Excellent written and verbal communications skills
• Strong organizational skills and attention to detail
• Experience with Microsoft Office (Outlook, Word, Excel and Access).

Nice To Haves

• Bachelor’s Degree in Social Sciences or relevant field preferred.
• Experience working with underserved/vulnerable populations preferred.

Responsibilities

• Manage a shared inbox that receives requests for information.
• Log, track and assign requests to oneself and other team members as necessary.
• Analyze requests to understand who the requestor is, what information is being sought and what information can be released based on requestor’s affiliation to the information and SOPs.
• Collaborate with various stakeholders such as program and/or customer staff to compile the requested documents.
• Review files and redact information as directed by SOPs.
• Analyzes complex or unique requests by reviewing previous scenarios and seeking guidance from the team/leadership.
• Submit completed requests to the requestor based on urgent or standard timelines.
• Manage, track and authorize child advocate appointments for program participants.
• Participate in special projects as required such as fulfilling large document requests in response to litigation inquiries.
• Assist the FOIA team with processing requests and other tasks as requested.

Benefits

• Variety of medical plan options, some with Health Savings Accounts
• Dental plan options
• Vision plan
• 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• Full flex work weeks where possible
• Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• Short and long-term disability benefits
• Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level