Program Assistant ASC

Volunteers of America Delaware Valley•Camden, NJ

1d•Onsite

About The Position

The Program Assistant ASC is responsible for the ongoing security of the facility, accountability for the client population, and supervision and support of all clients in their daily routines and chore assignments. This role involves orienting new clients, monitoring client curfews and furloughs, logging phone calls, and maintaining necessary paperwork and documentation. The position requires hourly rounds of the facility, documenting conditions, and completing headcounts. A key responsibility is reviewing and verifying the facility census at the beginning and end of each shift, and relaying this information to the funding source by mandated times. The assistant will monitor client sign-in/sign-out procedures, initiate emergency protocols for unauthorized absences or late returns, and conduct new client orientations covering rules, regulations, intake, fire safety, and emergency procedures. Coordination of meal distribution, inventory of client property upon program termination, and medication monitoring are also included. The role involves scheduling and documenting medical appointments, ensuring client chore completion, maintaining cleaning supply inventory, and conducting facility and client searches in compliance with policies. Visitor sign-in/sign-out, logging phone calls, conducting monthly fire drills, performing regular safety checks, and generating maintenance work orders are also part of the duties. Daily log entries detailing client information, building conditions, and significant events are required. The Program Assistant may also be required to transport or escort clients, document disciplinary incidents, file documents, support case management functions, and fulfill training agreement obligations. Interaction with clients, staff, and community members must be respectful, and client/staff confidentiality must be maintained. Attendance at staff meetings, supervisory conferences, and training sessions is expected, along with the completion of any assigned duties.

Requirements

Ability to stand, walk, sit, use hands to handle or feel, reach with hands and arms, climb stairs, talk, hear, and smell.
Ability to lift and move up to 25 lbs.
Ability to see clearly at 20 inches or less.
Ability to see clearly at 20 feet or more.
Ability to identify and/or distinguish colors.
Ability to observe an area that can be seen up and down or to the left and right while remain fixed on a given point.
Occasionally exposed to toxic or caustic chemicals (e.g. cleaning agents).
Occasionally exposed to wet or humid conditions, outdoor weather conditions.

Responsibilities

Conduct hourly rounds of the facility, document facility conditions, and complete head count.
Review and verify the facility census at the beginning and completion of each tour of duty and relay census to funding source by mandated times.
Monitor the sign in and sign out procedure for all clients.
Initiate emergency follow-up procedure when clients are late in returning to the facility or are absent without authorization.
Conduct orientation of all new clients to the facility, including rules and regulations, general intake, and fire safety and emergency procedures.
Coordinate meal distribution to clients and work with supervisor in handling any problems with meals and meal distribution.
Conduct inventory of client personal property upon termination from the program.
Monitor medication to clients and document in the Medication Log.
Schedule and document medical appointments for clients as needed with institution or providers; make the appropriate log entry of assigned clients and notify clients of their respective appointment dates and times.
Ensure and document the completion of all assigned client chores.
Ensure cleaning supplies are available.
Conduct inspections and contraband searches of the entire facility in compliance with operational policies and procedures.
Conduct random searches of clients and/or personal property as clients enter or leave the facility in compliance with Operational Policies and Procedures.
Assure all visitors sign in and sign out of the Visitor's Log, including the purpose of the visit.
Log phone calls and respond to inquiries in an appropriate manner, and in compliance with operational policy and procedures.
Conduct monthly fire drills as assigned and complete documentation.
Conduct regular fire/safety checks of the facility; monitor all safety and emergency equipment; generate work orders to Central Maintenance for facility repairs.
Make appropriate entries in daily log, including date, time, and signature, conveying information concerning clients, building conditions, and/or other significant information.
Transport and/or escort clients as directed.
Document all disciplinary or special incidents involving clients and submit all appropriate forms to supervisor.
File as directed.
Provide support to case management function.
Fulfill obligation of training agreements entered for core curriculum programs.
Notify Food Service of meal count and receive food in the facility.
Interact with all clients, staff and community members with respect and courtesy.
Maintain client and staff confidentiality in compliance with operational policies and procedures.
Attend and participate in regularly scheduled staff meetings, supervisory conferences, and training sessions.
Complete any duties assigned.