Program Assistant - Anti-Trafficking Services

U.S. COMM FOR REFUGE•Arlington, VA

16h•Onsite

About The Position

The U.S. Committee for Refugees and Immigrants (USCRI) supports people who have lost or left their homes. For over 110 years, the unwavering commitment of our leadership, team, network of service providers, and advocates has helped redirect the destiny of countless vulnerable lives. In neighborhoods, in Washington, and around the world, we break down barriers and demand justice for refugees and immigrants as they successfully integrate into new communities. We provide essential social and legal services to rebuild productive lives, turning tragedy into prosperity. We are a purpose driven organization with a mission to protect the rights and address the needs of persons in forced or voluntary migration worldwide and supporting their transition to a dignified life. USCRI manages the Trafficking Victim Assistance Program (TVAP) and the Aspire: Child Trafficking Victim Assistance Program (Aspire) across a multi-regional network of service providers in every state and U.S. territory through a cooperative agreement with the Office on Trafficking in Persons (OTIP) within the Administration for Children and Families (ACF), U.S. Department of Health and Human Services (HHS). The central purpose of the programs is to help foreign national survivors of trafficking achieve HHS certification/eligibility and provide trauma-informed, person-centered, comprehensive case management services, facilitating timely access to benefits and community referrals so they can rebuild their lives and re-establish their ability to live independently. These comprehensive services include emergency assistance, housing, safety planning, basic needs, health, legal, education, employment, language, and assistance in accessing HHS Certification/Eligibility to attain further resources to the same extent as refugees. The Program Assistant provides key programmatic and ongoing critical training and technical assistance (TTA) and outreach support to program staff and partners across ACF Regions and/or other specialized program areas, helping to ensure efficient funding allocation and quality standards of care to eligible foreign national victims of human trafficking. The Program Assistant position reports to the Associate Director of Trafficking Services located at USCRI’s office in Arlington, VA.

Requirements

Bachelor’s degree in the areas of health and social services, international affairs and/or immigration policy, trauma-informed and responsive care, with related technical assistance and training a plus, or a minimum of an Associate degree AND at least two years of relevant experience in a related field
Proficiency in Microsoft Office, specifically with Word, Power Point and Excel is required
Ability to work both as a team member and independently, with a high level of self-motivation, flexibility to meet goals and deadlines in a fast-paced environment is desired
Strong interpersonal skills, including the ability to communicate with providers, partners, and survivors of diverse backgrounds
Ability to cultivate and maintain relationships and partnerships with program staff and external stakeholders and project partners
Demonstrated support of USCRI’s values by exhibiting respect for others, maintenance of confidential information and an appreciation of a multicultural workplace and a with a dedication to human rights, including of trafficking victims, refugees, immigrants, asylum seekers, and vulnerable or disenfranchised populations

Nice To Haves

Experience working with victims of human trafficking and/or related programs aiming to increase access to critical resources for immigrant and underserved populations is preferred
Experience in supporting program management, evaluation, and/or training are a plus
Knowledge or experience with database programs to meet data collection and reporting needs is preferred
Quantitative skills with budget models to aid program oversight a plus
Spanish language ability is strongly preferred
Foreign language ability is desirable, and individuals of culturally diverse and/or underrepresented backgrounds, including survivor leaders, are encouraged to apply
Ability to travel domestically as required

Responsibilities

Serve as first point of contact and manage the USCRI national 1-800 General Line and network email account, ensuring prompt responses to inquiries
Review and respond or forward daily inquires for follow-up action as needed and coordinate service and information referrals from service providers, resettlement agencies, partners, survivors, attorneys, law enforcement agents, and other stakeholders in coordination with Program Officers
Facilitate connection of referrals from a variety of sources (including direct referrals from survivors) to service providers
Work closely with program staff to support day-to-day program operations, ongoing training and technical assistance
Support network-wide communications, assessments, and ongoing outreach to current and potential program partners
Schedule webinars, trainings and assist with capacity building and onboarding for the program and network
Support the development and maintenance of program database system
Assist with financial and program audits to ensure efficient funding allocation and quality standards of care, and assist with designated region(s) and/or specialized program areas as assigned and needed
Collect data and contribute to the analysis and reporting of programmatic outcomes
Process and track enrollment services, financial expenditures, data collection, analysis and evaluation, and assist with budget status and projections for timely and accurate programmatic reporting
Contribute to the service provider handbook, annual strategic programmatic workplan and program policies
Participate in meetings and trainings on issues relevant to TVAP/Aspire and help assist with presentations as needed
Generate correspondence, administrative reports and related documentation as assigned
Perform other duties as assigned by supervisor