Program and Compliance manager

JLL•Richmond, VA

6d•$84,600 - $122,700•Onsite

About The Position

Serve as a collaborative leader and trusted advisor within the Operations Team, with the objective of providing world-class operational service delivery to the client's portfolio and customers. Advise clients on various aspects of facilities and compliance program delivery, owning the process from idea to execution. Identify key priorities across programs, align organizational stakeholders, and lead cross-functional teams to ensure quality, speed, predictability, and outcomes — including full oversight of Fire Life Safety vendor management and regulatory compliance.

Requirements

Bachelor of Arts or Bachelor of Science (BA/BS) in a science, technical, or related discipline
8 years of relevant experience in facilities management, compliance, or program management
Facilities management, compliance program development, and/or program management
Fire Life Safety systems, codes, and vendor management (NFPA, IFC, AHJ requirements)
Background composing technical documentation, SOPs, audit reports, and compliance records
Ability to recognize and diagnose trends, patterns, and compliance risks
Strong analytical skills including root cause analysis and solution development
Demonstrated client relationship management and trusted advisor skills
Outstanding organizational and time management skills
Excellent verbal and written communication skills, including ability to communicate effectively with technical, quality assurance, and operational personnel
Ability to work independently and within a cross-functional team
Computer proficiency in Word, Excel, PowerPoint, Adobe, and Microsoft Office Suite
Ability to work well in a demanding, fast-paced environment
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

Master's Degree in Real Estate, Project Management, Engineering, Construction Science, Environmental Health & Safety, or related field
8+ years, with direct experience managing Fire Life Safety programs and/or vendor oversight
Preferred: CFPS (Certified Fire Protection Specialist), CFM (Certified Facility Manager), or equivalent compliance/FLS certification

Responsibilities

Lead the client relationship and interface for assigned business segment(s) and additional initiatives
Establish a "Trusted Advisor" relationship with client counterparts as a Subject Matter Expert (SME) in compliance, programs, focused on but not limited to fire life safety
Coordinate work and/or approvals between internal and/or external groups
Lead programs to create value for the client and ensure program deliveries meet or exceed expectations
Drive adherence to established processes while demonstrating agility and creativity to meet dynamic business needs
Provide management and leadership direction for the design, development, and implementation of programs
Manage the approval process for all assigned projects and escalate risks throughout the organization appropriately
Collaborate with account-wide team and proactively share and reapply all learnings, successes, and best practices
Serve as the primary point of accountability for all Fire Life Safety (FLS) vendor relationships, contracts, and performance
Oversee the selection, onboarding, and ongoing performance management of FLS vendors including inspection, testing, and maintenance (ITM) contractors
Ensure all FLS vendors maintain current certifications, licenses, and insurance in accordance with applicable codes and client requirements
Manage and track completion of all FLS inspections, testing, and maintenance activities across the portfolio to ensure full compliance with NFPA, IFC, and local Authority Having Jurisdiction (AHJ) requirements
Maintain accurate and up-to-date FLS records, inspection reports, deficiency logs, and corrective action documentation
Coordinate with the EHS team and client stakeholders to resolve FLS deficiencies in a timely manner
Serve as the point of escalation for FLS-related incidents, regulatory findings, or vendor performance issues
Review and approve FLS vendor scopes of work, proposals, and invoices in alignment with budget parameters
Develop, implement, and maintain compliance programs, policies, and standard operating procedures (SOPs) aligned with client requirements and regulatory standards
Conduct and manage regular compliance audits, site inspections, and gap analyses across the portfolio
Track and report on key compliance KPIs, corrective actions, and program performance metrics
Identify trends and patterns in compliance data; develop and implement corrective and preventive action (CAPA) plans
Ensure timely completion and documentation of all regulatory reporting obligations
Collaborate with operations, sourcing, and EHS teams to embed quality and compliance standards into day-to-day service delivery participation in RFPs etc.
Compose, review, and maintain technical documentation including audit reports, compliance registers, and program manuals
Responsible for oversight and completion of JLL JCAP Program
Provide regular executive-level dashboard and presentation reporting on program, compliance, and FLS performance
Manage and report on critical and key performance measurements
Prepare and present compliance and FLS status updates to client and JLL leadership as required
Any and all other duties and tasks assigned