WestGEN Program Analyst

University of California, San Francisco • San Francisco, CA

21d

About The Position

The Department of Pathology is a major academic department in the School of Medicine - actively engaged in clinical, research, and teaching activities, and is directly responsible for over 350 academic, student, and staff personnel at multiple sites. The Department also has joint responsibility with the Medical Center in overseeing Pathology clinical operations. The Department of Medicine (DOM) is the largest department in the School of Medicine (SOM) here at UCSF, with more than 600 full-time faculty. The mission of the Department includes research, teaching, patient care, and public service. The Division of General Internal Medicine (DGIM) is one of the divisions within DOM and SOM. DGIM is a national leader in clinical care, education, and research, and our mission is to provide high quality and accessible clinical care, train the future leaders of primary care, and to conduct cutting-edge research in wide variety of disciplines. This role involves analytical studies on a variety of policies, projects, programs and issues in support of a function, research initiative, program and / or organizational unit, or in research of new or changing systems and programs. Assists in policy and program planning, development, administration, management and implementation; interprets, monitors and analyzes information regarding policies and procedures and provides consultative services to department administrators and other stakeholders.

Requirements

• Bachelor's degree in related area and / or equivalent experience / training
• Skills to learn organization-specific and other computer application programs.
• Basic communication and interpersonal skills to communicate effectively, both verbally and in writing.
• Ability to use discretion and maintain all confidentiality.
• Ability to use sound judgment in responding to issues and concerns.
• Basic skills to analyze and research information and learn to synthesize large amounts of data with strong attention to detail.
• Basic program and project management skills.
• Acquiring knowledge of applicable policy analysis techniques.
• Knowledge in human centered design and user experience with digital technology

Responsibilities

• Support service design and implementation activities (Discover → Deliver phases) at the clinic sites
• Perform project management activities and stakeholder coordination, including meeting coordination, documentation, and communication across UCSF teams, eConsult vendor, and clinic sites
• Assist with UI/UX optimization and usability testing efforts under the direction of the Service Designer
• Support workflow assessments, pilot implementation, and continuous improvement activities, including gathering input and documenting findings
• Provide administrative and operational support to the WestGEN Program Director (PD), including communications and day-to-day program activities
• Support eConsult data collection and basic data management, including compiling, tracking, and organizing data from the vendor and clinic sites
• Provide cross-team coordination and general research/program support, including tracking tasks and assisting with deliverables

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level