Program Analyst

Universal Service Administrative Company•Washington, DC

11d•$65,000 - $80,000•Remote

About The Position

USAC is seeking a dynamic and collaborative professional to serve as Program Analyst. This is an outstanding career opportunity for an individual interested in a genuine professional challenge in support of a public-spirited mission. Working in a creative and fast-paced environment, the Program Analyst will analyze data to support one of USAC’s four core programs by identifying process improvements and efficiencies, working with management and applicants to resolve issues that may affect funding, develop and manage performance and funding-related reports.

Requirements

Bachelor Degree and/or relevant technical training with no preferred certification. Two years of relevant professional-level work experience may be substituted for one year of required education.
Three (3) to Four (4) years of working of professional directly related experience.
Possesses proven track record of data set collection, analysis and interpretation.
Possesses advanced technical abilities including fluency in SQL and logical expressions to efficiently retrieve and groom data sets.
Possesses proven track record of overseeing business IT needs and related development cycle work.
Review and process funding request applications in accordance with established procedures to ensure compliance.
Maintain consistent daily and weekly productivity levels to support team and annual performance targets.
Provide guidance and assistance to applicants to facilitate timely and complete applications submissions.
Provide guidance and support to junior staff by answering questions, reviewing work, and sharing best practices, while actively participating in new hire training through knowledge transfer to ensure a smooth transition and consistent application of program requirement.
Demonstrated excellence in handling large volumes of workflows simultaneously while maintaining a superior attention to details.
Proactive and highly organized, with strong attention to detail and follow through with the ability to handle multiple, complex tasks and establish priorities.
Capacity to work independently without significant guidance and be able to exercise good judgment, taking the initiative when necessary.
Excellent analytical and proven problem-solving skills.
Analyze and interpret program data to identify any risks, issues, solutions, and recommendations.
Demonstrate strong interpersonal skills and have strong verbal and written communication skills.
The ability to identify and implement continuous process improvement.
Proficient with the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio.

Nice To Haves

Experience working in the telecommunications industry, performing audit response functions and/or leveraging financial systems.

Responsibilities

Apply best practice project management standards to significant program initiatives to ensure milestones are met on time, and associated processes are efficient.
Collaborate with various internal teams (i.e., IT, stakeholder engagement, operations, etc.) as well as external vendors and consultants to manage timelines and address challenges.
Drive business process development and improvement, including establishing strong internal controls. Design new processes and recommend improvements to existing processes, assist in implementation, and create a structure and culture of continuous process improvement across all teams.
Support management and process owners in the documentation of policies, procedures, job aids, and process flows for manual and automated processes.
Serve as a subject matter expert of USAC’s programs who can inform critical decisions regarding operational challenges, interdependencies, vendor performance, business requirements, etc.
Track operational metrics, update design and business process alignment and monitor progress against performance indicators to ensure project delivery of viable solutions.
Identify business process improvements to advance USAC’s operational efficiencies and regulatory compliance.
Implement a plan and standard practices to manage program risk.
Managing risk-related reporting and ensuring relevant process and risk information is communicated to USAC management and the FCC in a manner that facilitates mitigation of risk and remediation of control issues.
Contribute to compliance related activities including appeals, complaints, and whistleblowers, with an eye towards building solutions into business processes. Ensure audit findings are completed, closed and documented by FCC and USAC management requirements and the agreed action plans.
Other duties as assigned